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Orbitz

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Orbitz is one of 20 brands of Travelport, Inc. The company is headquartered in Chicago IL. It was founded by five major companies (Northwest, American, Delta, Continental, and United) as an online service for customer benefits. Orbitz offers business travels, cruises, vocational packages, as well as comprehensive choice of hotels, car rental services and the like. The company provides 24\7 automated Orbitz TLC alert service, informing its customers about flight delays, gate changes, weather conditions and the like via PDA, pager, mobile phone or e-mail.

Orbitz also offers a number of corporate travel management solutions.
Please try to contact Orbitz Customer Service directly prior to posting any complaints on this site.

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Orbitz Complaints & Reviews

Orbitz Reviews

Anonymous
Orbitz Ripoff!!!
5.0 500 West Madison Street, Suite 1000, ChicagoIL60661 1-888-656-4546, or 001-312-416-0018 from ou http://faq.orbitz.com/

I am extremely pissed due to being out 600.00 I bought round trip tickets to NC from MI and had to cancel...was told I would not get a refund but a credit. I rebooked in March and ...

#318434
May 14, 2012
20

Anonymous
Do not use Orbitz EVER!!!!!
5.0 500 West Madison Street, Suite 1000, ChicagoIL60661 1-888-656-4546, or 001-312-416-0018 from ou http://faq.orbitz.com/

I contact Asiana Ho Chi Minh city to cancel my flight for my dad, originally booked through Orbitz, for the return trip on Feb 28, 2012. I was told by the airline staff that i need...

#315872
May 01, 2012
69

Razdntx1
Orbitz / AMERICAN AIRLINES round trip ticket SCAM BEWARE!!
5.0 500 West Madison Street, Suite 1000, ChicagoIL60661 1-888-656-4546, or 001-312-416-0018 from ou http://faq.orbitz.com/

ORBITZ / AMERICAN AIRLINES round trip ticket SCAM BEWARE!! I purchased a round trip ticket from DBQ to ELP then ELP back to DBQ for $400. Shortly after purchasing the ticket p...

#312302
Apr 15, 2012
475

Steveare...
Orbitz - The room should have free parking for cruise
5.0 500 West Madison Street, Suite 1000, ChicagoIL60661 1-888-656-4546, or 001-312-416-0018 from ou http://faq.orbitz.com/

The reason for booking the room was to arrive the day before our cruise and have free parking while we went on the cruise. After paying for the room and being assured several times...

#311743
Apr 12, 2012
141

Wlb1548
Orbitz booked hotel with bed bugs
5.0 500 West Madison Street, Suite 1000, ChicagoIL60661 1-888-656-4546, or 001-312-416-0018 from ou http://faq.orbitz.com/

Orbitz booked Hotel Azur Riviera in Nice, France in October 2011. When we called Orbitz reporting bed bugs after staying one night, they did not resolve the issue. WATCH OUT WHEN...

#309574
Apr 03, 2012
170

Anonymous
DO NOT USE Orbitz
5.0 500 West Madison Street, Suite 1000, ChicagoIL60661 1-888-656-4546, or 001-312-416-0018 from ou http://faq.orbitz.com/

Hello- This past weekend we had a 30th birthday celebration planned with a trip to New York. We booked a vacation package through oribtz. Upon arrival at the air...

#307676
Mar 26, 2012
195

AngryDad
Orbitz 's terrible online system of Hotel booking
5.0 500 West Madison Street, Suite 1000, ChicagoIL60661 1-888-656-4546, or 001-312-416-0018 from ou http://faq.orbitz.com/

Out of thousands of Orbitz's bad reviews, I want to share with you my experience in Vegas, NV. as I amwriting this review in my mini-van. My both in-laws (50+) and my ...

#307474
Mar 25, 2012
237

Anonymous
Orbitz Not Honoring Low Price Guarantee
5.0 500 West Madison Street, Suite 1000, ChicagoIL60661 1-888-656-4546, or 001-312-416-0018 from ou http://faq.orbitz.com/

I booked two hotels in Vancouver on Orbitz, which were pre-paid and non-refundable, because Orbitz claimed these rates were subject to their low-price "guarantee". Within 24 hours ...

#306664
Mar 22, 2012
217

Xheatherx
Orbitz - Don't ever believe what they tell you on the phone!
5.0 500 West Madison Street, Suite 1000, ChicagoIL60661 1-888-656-4546, or 001-312-416-0018 from ou http://faq.orbitz.com/

I purchased a ticket to go see my boyfriend in Pittsburgh. I called Orbitz prior to booking my flight to ask them if i purchased the insurance on the website...would i be able to g...

#305360
Mar 16, 2012
204

Sdalton912
Don't use a credit card with Orbitz
5.0 500 West Madison Street, Suite 1000, ChicagoIL60661 1-888-656-4546, or 001-312-416-0018 from ou http://faq.orbitz.com/

Well, I thought Orbitz was reputable! I went to their site in effort to book a flight to visit my daughter that is in the military in Texas. I found a perfect round trip ticket. I ...

#305096
Mar 15, 2012
280

Kslady
Orbitz not giving refund they promised.
5.0 500 West Madison Street, Suite 1000, ChicagoIL60661 1-888-656-4546, or 001-312-416-0018 from ou http://faq.orbitz.com/

I courtesy cancelled a flight within 5-10 min of making a flight reservation. I was told this was a courtesy cancel and would be given a FULL REFUND within 5 days. I have an email ...

#302791
Mar 06, 2012
213

Mschaaf
Orbitz - Would not help with their mistake
5.0 500 West Madison Street, Suite 1000, ChicagoIL60661 1-888-656-4546, or 001-312-416-0018 from ou http://faq.orbitz.com/

Basically I booked a round trip trip to Italy through orbitz. 3 of the 4 flights are correct. At time of purchase I have a print out showing the flight time I thought I was booking...

#302690
Mar 06, 2012
166

Russgrim...
Orbitz Change Policy
5.0 500 West Madison Street, Suite 1000, ChicagoIL60661 1-888-656-4546, or 001-312-416-0018 from ou http://faq.orbitz.com/

Booked round trip flight from NY ---> Florida on JetBlue using Orbitz (I will never again use Orbitz). All I wanted to do was go one day earlier. One change. Outbound flight 1 d...

#302447
Mar 05, 2012
171

BBuerger
Orbitz - Broken Promises
5.0 500 West Madison Street, Suite 1000, ChicagoIL60661 1-888-656-4546, or 001-312-416-0018 from ou http://faq.orbitz.com/

Wow, there is obviously a trend here. I've been an Orbitz customer since October 28, 2001...over 10 years (I have my original registration email). In August of last year, I p...

#299304
Feb 22, 2012
194

Anonymous
Orbitz
5.0 500 West Madison Street, Suite 1000, ChicagoIL60661 1-888-656-4546, or 001-312-416-0018 from ou http://faq.orbitz.com/

When trying to book a reservation to the Bahamas I clicked on confirm and was never confirmed but later realized they had put a pending charge on my credit card. I was told the de...

#298015
Feb 17, 2012
191

Gamovr
Orbitz lied!
5.0 500 West Madison Street, Suite 1000, ChicagoIL60661 1-888-656-4546, or 001-312-416-0018 from ou http://faq.orbitz.com/

Orbitz website allowed us to choose specific seats for a multi-flight trip with another couple. Then, after taking our money on the website, they put a notice on the confirmation f...

#298000
Feb 17, 2012
195

Anonymous
Orbitz baits and switches
5.0 500 West Madison Street, Suite 1000, ChicagoIL60661 1-888-656-4546, or 001-312-416-0018 from ou http://faq.orbitz.com/

Yesterday I spent about 20 minutes filling in all the info for five, $274.00, round-trip tickets from Dallas, Texas to Orlando, Florida. We were to leave Dallas about 7:05 am on Ma...

#296496
Feb 12, 2012
269

Scotty123
Orbitz Awful Call Center
5.0 500 West Madison Street, Suite 1000, ChicagoIL60661 1-888-656-4546, or 001-312-416-0018 from ou http://faq.orbitz.com/

We booked a package using Orbitz and selected the travel insurance with the package. The insurance was included in the final checkout page. Our trip cost around 4,400 with the insu...

#292899
Jan 29, 2012
223

Anonymous
Orbitz - Refuse to get any help on phone
5.0 500 West Madison Street, Suite 1000, ChicagoIL60661 1-888-656-4546, or 001-312-416-0018 from ou http://faq.orbitz.com/

Orbitz is TERRIBLE. I unfortunately have a reservation, and with the poor assistance on the phone, I was offered a voucer for our next trip. Upon trying to call & determine if I ...

#290477
Jan 20, 2012
310

Anonymous
Orbitz - Hotel bait and switch
5.0 500 West Madison Street, Suite 1000, ChicagoIL60661 1-888-656-4546, or 001-312-416-0018 from ou http://faq.orbitz.com/

On 1/6/12 at ~10:10 p.m. I checked for the cheapest hotel in Santa Fe, NM for 1/11/12 on the Orbitz site and found a room at the Cities of Gold hotel for $41.80++. That looked gre...

#289243
Jan 15, 2012
270

Mrgreenc...
Orbitz - Cancelation Terms and Customer Service
5.0 500 West Madison Street, Suite 1000, ChicagoIL60661 1-888-656-4546, or 001-312-416-0018 from ou http://faq.orbitz.com/

Canceled a flight and was promised (by Orbitz)that there will not be a timeframe on when to use the credit. I asked the Agent if I would be able to just receive a refund and I was ...

#286870
Jan 06, 2012
270

Anonymous
Orbitz .com scam
5.0 500 West Madison Street, Suite 1000, ChicagoIL60661 1-888-656-4546, or 001-312-416-0018 from ou http://faq.orbitz.com/

This is quite simple. I am not an IT expert but it seems my IP, any IP gets recorded on any original queue when plugged in @ Orbitz.com.Big deal? well..it is for me, 'cau...

#283447
Dec 22, 2011
428

Anonymous
Orbitz - They refused to refund but agreement said they would
5.0 500 West Madison Street, Suite 1000, ChicagoIL60661 1-888-656-4546, or 001-312-416-0018 from ou http://faq.orbitz.com/

Orbitz is a fraud- In my hotel confirmation they say " You are covered by price assurance.Get an automatic refund if another customer books the same hotel at a lower price" I call...

#282083
Dec 16, 2011
247

Slioch
Orbitz : Travel Insurance scam
5.0 500 West Madison Street, Suite 1000, ChicagoIL60661 1-888-656-4546, or 001-312-416-0018 from ou http://faq.orbitz.com/

Watch out when purchasing an airline ticket for Orbitz--they WILL try to add travel insurance to the price of your ticket. In our case the insurance is not broken o...

#281671
Dec 14, 2011
366

Tientsai
Orbitz didn't give me a room I paid for!!!!
5.0 500 West Madison Street, Suite 1000, ChicagoIL60661 1-888-656-4546, or 001-312-416-0018 from ou http://faq.orbitz.com/

HORRIBLE, do NOT come to Italian Bed and Breakfast! And do NOT book through Orbitz for this place. They will NOT honor your reservation that you already paid for. These people a...

#281332
Dec 13, 2011
289

Dizia
Orbitz Sham
5.0 500 West Madison Street, Suite 1000, ChicagoIL60661 1-888-656-4546, or 001-312-416-0018 from ou http://faq.orbitz.com/

Letter to OrbitzOrbitz Customer Service,I couldn't be more appalled by the sneaky and hidden measures of your site. I booked two separate re...

#280775
Dec 11, 2011
283

Anonymous
Orbitz failed to cancel my reservation with the hotel
5.0 500 West Madison Street, Suite 1000, ChicagoIL60661 1-888-656-4546, or 001-312-416-0018 from ou http://faq.orbitz.com/

I changed a hotel reservation I made through Orbitz from November 9th to November 10th. The website indicated that the change would cancel the previous reservation. Orbitz did no...

#279306
Dec 05, 2011
694

Mkaustin
Orbitz - Horrible Customer Service, Costly Mistake
5.0 500 West Madison Street, Suite 1000, ChicagoIL60661 1-888-656-4546, or 001-312-416-0018 from ou http://faq.orbitz.com/

In July my husband & I purchased 2 tickets from Austin to Bozeman, Montana for the holidays- our round-trip flights cost $915 in total, just over $450 per person. On 11/29 my fami...

#278725
Dec 02, 2011
359

Coco
DO NOT USE Orbitz !!!!!
5.0 500 West Madison Street, Suite 1000, ChicagoIL60661 1-888-656-4546, or 001-312-416-0018 from ou http://faq.orbitz.com/

I was on the phone with orbitz for 3 freaking HOURS !!! after they double charged me debit card took my money the website crashed and NO TICKETS I HAVE TO WAIT TO GET MY MONEY BACK...

#276641
Nov 22, 2011
345

Lscoulter
Orbitz - No refunds or changes for hotel reservations
5.0 500 West Madison Street, Suite 1000, ChicagoIL60661 1-888-656-4546, or 001-312-416-0018 from ou http://faq.orbitz.com/

I will NEVER use Orbiz or any other web travel site again for booking hotels. They have a non-refundable and non changable policy when you need to change the date of stay at a hot...

#263958
Sep 24, 2011
455
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