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Orbitz

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77 complaints

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Orbitz is one of 20 brands of Travelport, Inc. The company is headquartered in Chicago IL. It was founded by five major companies (Northwest, American, Delta, Continental, and United) as an online service for customer benefits. Orbitz offers business travels, cruises, vocational packages, as well as comprehensive choice of hotels, car rental services and the like. The company provides 24\7 automated Orbitz TLC alert service, informing its customers about flight delays, gate changes, weather conditions and the like via PDA, pager, mobile phone or e-mail.

Orbitz also offers a number of corporate travel management solutions. Please try to contact Orbitz Customer Service directly prior to posting any complaints on this site.

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Orbitz Complaints & Reviews

Orbitz Reviews

Anonymous
Orbitz - Refuse to get any help on phone

Orbitz is TERRIBLE. I unfortunately have a reservation, and with the poor assistance on the phone, I was offered a voucer for our next trip. Upon trying to call & determine if I ...

#290477
Jan 20, 2012
46

Anonymous
Orbitz - Hotel bait and switch

On 1/6/12 at ~10:10 p.m. I checked for the cheapest hotel in Santa Fe, NM for 1/11/12 on the Orbitz site and found a room at the Cities of Gold hotel for $41.80++. That looked gre...

#289243
Jan 15, 2012
64

Mrgreenc...
Orbitz - Cancelation Terms and Customer Service

Canceled a flight and was promised (by Orbitz)that there will not be a timeframe on when to use the credit. I asked the Agent if I would be able to just receive a refund and I was ...

#286870
Jan 06, 2012
83

Anonymous
Orbitz.com scam

This is quite simple. I am not an IT expert but it seems my IP, any IP gets recorded on any original queue when plugged in @ Orbitz.com.Big deal? well..it is for me, 'cau...

#283447
Dec 22, 2011
149

Anonymous
Orbitz - They refused to refund but agreement said they would

Orbitz is a fraud- In my hotel confirmation they say " You are covered by price assurance.Get an automatic refund if another customer books the same hotel at a lower price" I call...

#282083
Dec 16, 2011
98

Slioch
Orbitz: Travel Insurance scam

Watch out when purchasing an airline ticket for Orbitz--they WILL try to add travel insurance to the price of your ticket. In our case the insurance is not broken o...

#281671
Dec 14, 2011
138

Tientsai
Orbitz didn't give me a room I paid for!!!!

HORRIBLE, do NOT come to Italian Bed and Breakfast! And do NOT book through Orbitz for this place. They will NOT honor your reservation that you already paid for. These people a...

#281332
Dec 13, 2011
130

Dizia
Orbitz Sham

Letter to OrbitzOrbitz Customer Service,I couldn't be more appalled by the sneaky and hidden measures of your site. I booked two separate re...

#280775
Dec 11, 2011
145

Anonymous
Orbitz failed to cancel my reservation with the hotel

I changed a hotel reservation I made through Orbitz from November 9th to November 10th. The website indicated that the change would cancel the previous reservation. Orbitz did no...

#279306
Dec 05, 2011
124

Mkaustin
Orbitz - Horrible Customer Service, Costly Mistake

In July my husband & I purchased 2 tickets from Austin to Bozeman, Montana for the holidays- our round-trip flights cost $915 in total, just over $450 per person. On 11/29 my fami...

#278725
Dec 02, 2011
177

Coco
DO NOT USE Orbitz!!!!!

I was on the phone with orbitz for 3 freaking HOURS !!! after they double charged me debit card took my money the website crashed and NO TICKETS I HAVE TO WAIT TO GET MY MONEY BACK...

#276641
Nov 22, 2011
176

Lscoulter
Orbitz - No refunds or changes for hotel reservations

I will NEVER use Orbiz or any other web travel site again for booking hotels. They have a non-refundable and non changable policy when you need to change the date of stay at a hot...

#263958
Sep 24, 2011
232

Wyomingm...
Orbitz is a rip off!

Orbitz booked the wrong return date for my friend and I. We booked 10/12/11 to fly out to my daughters wedding. We booked 10/17/11 to return. Orbitz had us returning on 11/...

#263122
Sep 20, 2011
219

Epanning
Orbitz - Misrepresentation -- didn't get what I paid for.

Want a car? Great low prices BUT they don't tell you that the insurance you buy isn't worth the paper it's written on. It isn't the same insurance you get from th...

#258098
Aug 26, 2011
230

Anonymous
Orbitz - U save car rental sucks

After reserving a car on february 15th for an april 9th pick up, i was told upon arrival that there were no keys avaialable for any vehicles. i waited,along with half a dozen other...

#257474
Aug 24, 2011
246

Annaeper...
Orbitz site crashed, charged me for 2 tickets

While attempting to purchase one ticket to Seattle for myself on Orbitz mobile app, the website gave an error message, saying it could not complete transaction and to restart searc...

#254833
Aug 11, 2011
407

Ramanirn
$5521 Loss Due To Error By Orbitz

1. Intitial booking made through Orbitz in 3/14/2011 for passage from Pittsburgh to Hyderabad, India round trip departing 8/7/11, returning 8/26/11. Flight plan: Pittsburgh to Toro...

#254248
Aug 09, 2011
333

Penbralat
Orbitz refund for cancelled flight!!

I am extremely upset and pissed off right now with Orbitz. I booked a flight on 7/23 at roughly 10:30am because it was one of the cheapest one-way flights that I was able to find. ...

#252426
Jul 31, 2011
490

Anonymous
Orbitz failed to make reservation

Booked on monday with orbitz for hotyel in Waco. needed to ship urgently to the hotel so I could pick up an item on the trip called the hotel to confirm the address this morning an...

#251166
Jul 25, 2011
216

Maryl
I will NEVER use Orbitz or AIRTRAN again!

I had to change my reservations with Orbitz. When I called them, they could not access Jan 2 2012 for my return flight, so they had to contact Airtran...that was NOT my fault....bu...

#250109
Jul 20, 2011
378

Anonymous
Orbitz - Failed to make reservation at motel

I went through Orbitz to book a 1 night stay at a Livinn motel in Ohio. I chose them because of the price. I got my confirmation via email but the day I called to confirm my reser...

#247966
Jul 10, 2011
222

Biggiv7
Orbitz: horrible communication

I originally purchased two roundtrip tickets to LGA from CHS for July 1st to July 4th. These tickets were purchased months in advance for a total of $440. My husband was flying wit...

#247251
Jul 06, 2011
192

Tiana600
Orbitz - Unathorized debit twice for same booking that they denied.

I attempt to purchase airlines tickets online through Obitz. After taking my credit card information I received a message stating "the transaction could not be completed. Make an...

#243065
Jun 13, 2011
371

Bluemoore
Orbitz/Access America won't give refund!

Http://www.complaintsboard.com I planned my vacation to Ohio. It would've been my Mother and Father's 60th wedding anniversary;sadly my Father passed in November. Al...

#242479
Jun 10, 2011
382

Anonymous
Orbitz - Obribz has the worst service, customer service and will leave their customers stranded

I have had two separate but very similar experiences with Orbitz in the past three months with regard to flight reservations I have booked through them. A flight was changed and t...

#238153
May 17, 2011
388

Malio
Orbitz lied and $1440 is gone

I booked a flight ticket but had to change the return date so I contacted their customer service. They said it was gonna cost extra $2100 just to change the departure date by 2 da...

#236686
May 09, 2011
416

Anonymous
Beware of Orbitz

Have a good or bad consumer experience? Help other consumers by sharing it on My3cents.I have used Orbitz for many years, but never again! We even have thei...

#234759
Apr 28, 2011
376

Gary and...
Orbitz refund for cancelled flight

Our United flight booked via ORBITZ for travel on April 9 was cancelled by the airline. After an extended phone call to an Orbitz representative, we paid $200. for a van to Denver...

#234361
Apr 26, 2011
633

Anonymous
Orbitz service for change/cancel airline ticket

I would like to submitted my must deeply regret regarding Orbitz service, I am in Dominican Republic, trying to change a ticket option, but that was almost impossible. Better canc...

#234351
Apr 26, 2011
718

Dontuseo...
Orbitz - Charged my card anyway after it was rejected

I recently tried to book a trip on Orbitz. My first card was denied as well as my second. So I went somewhere else and purchased cheaper tickets. Then to my surprise, the denied ...

#233890
Apr 23, 2011
445
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