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1.3 Based on 66 reviews
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  • Customers like
    • Easy to book 2
    • Easiness 1
    • Price 1
  • Customers don't like
    • Customer service 10
    • Ability to change 7
    • Customer dis-service 6

Canceled my renta car, so the agent made be believe. I get an email two days later saying they did not cancel my reservation and that they are chargeing me. I called them up and they denied that I ever called to cancel. Really, than why are you sending me an email saying my canceled reservation wasn't happening. They then said they didn't send me and email. I read them the email , and then she says oh yeah now I see that we sent you an... Read more

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My family is currently stuck in Norway. No way to get home They had a confirmed reservation via email for the flight home to Maine, the confirmation from Orbitz states "no need to confirm". Wrong. They have no flight. I spent 2 1/2 plus hours on phone this am. No satisfaction. They are spending the night. I am bringing small claims action. Labor Day weekend ruined. I will never use this company again. We travel quite a bit but this is... Read more

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Just had an experience with Orbitz, punch in one date and pay for a wrong date , then just lies on the phone . Never again Read more

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I recently booked a trip for my brother to visit another brother in Australia all was well and off he went no probs...he then decided that he would like to stay on another few weeks so asked me to ring them up and get it sorted...no probs...rang their office in chicago and plz bear in mind that im ringing from Ireland so not the cheapest of air time but I got it sorted...the operator told me that I didnt have to do nothing as it was the same... Read more

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Just an advice, never purchase tickets from Orbitz they have the worst customer service ever! They made a mistake on our reservation and they admitted that they can see in their system that they made the mistake then they ask us to pay $5,500 extra that they fix the problem, we asked to talk to the manager next person said pay extra $2,200, next person said $1,200 next one said $11 which we agreed then she said the system upgraded and she cannot... Read more

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I recently took a flight to Dubai and had to change return dates. I did notify Orbitz and they proceed to cancel and I did purchase new flight. They did explain that I will get a flight credit for $734.00 for policy# MZ0911076H0002A. A month later I call to use my credit as explained by Orbitz reps to keep me on hold for hours and nothing gets resolved. I kept calling and every time I called no one seems to know anything about insurance. This... Read more

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I tried booking my flight to India through Orbitz. Tried 3 times and all the 3 times, the money got deducted from my account. The itinerary at the end, wasn't booked. They have a HORRIBLE customer care lines. They have put me on HOLD for a LOOONG time and dropped the call without notifying. Sometimes, they have transferred the call to someone else and that someone is EXPEDIA. Now, my $12,000 have been blocked and they are giving a timeline of 5... Read more

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What a Sham we booked a hotel wrong... Not their fault, but we immediately called way less than 24hrs, no refund no cancellations, we got their *** insurance, which does absolutely nothing. In the last 5 days we've been trying to get this resolved. Been hung up on numerous times, flat out lied to, I have now called the hotel directly, took orbitz out of the equation and have gotten things straightened out with the hotel. But Orbitz is still... Read more

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THIS IS ABSOLUTELY REDICULOUS! I BOOK WITH ORBITZ OVER 100 TIMES A YEAR. WHEN I WANT ANYTHING RESOLVED IT NEVER GETS RESOLVED AND I WAIT OVER TWO HOURS FOR HELP WHICH DOES NOT GET ME ANY WHERE. AS OF NOW IT IS OVER 2 HOURS AND 20 MINUTES AND I AM STILL ON HOLD. MY TIME IS VERY VALUABLE AND THIS IS *** ME OFF. IT SEEMS LIKE THAT IS THE WAY THAT THEY DEAL WITH PEOPLE WHO THEY CAN'T HELP. JUST PUT THEM ON HOLD AND WALK AWAY. THEY NEED TO HAVE A... Read more

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what a horrible experience this was. The car was not available on the pick up day and I had to cancel my trip.The insurance that I bought from orbitz was a rip off according to the car rental agent. It took three days of phone calls to get a refund. Their customer service is a scam, when you ask for a refund they put you on hold and do not come back ever. I had one tell me she issued a refund and even gave me a bogus confirmation number. I... Read more

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