Geovany Wso
map-marker Chicago, Illinois

I need a refund for car rental insurance

Went to go pick up rental , and they have the car away already we have already paid the insurance and need it refunded
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Ladanna l Ppa

Book a Flight

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This is really messed up I want to book a flight I cannot get it option to speak to someone is giving me an option to enter my itinerary number or should I have itinerary number when I was just trying to book a flight this is making me upset and mad this is not good
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Pros:
  • Price was good
Cons:
  • Poor data handling

Preferred solution: I’m trying all day to speak to someone gave you for option to cancel our place not place a reservation wise doesn’t give you the option for that

J W Mnm

Complaint

I reserved a call through orbit and prepaid. I requested a car at Miami international airport and was sent somewhere shady, the place was horrible, I was treated bad, called you people and was told I can leave with nothing and still would not get a refund. The car had problems, the warning signal would not stop. I should not have been treated like this
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Loss:
$233
Cons:
  • Everything else - deceptive business practices
  • No customer service
  • Impossible to contact regarding refund

Preferred solution: Full refund

User's recommendation: Never use

Lea P Rhc

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Verified Reviewer

Cancellation problems

Hello, I have been trying all week to get ahold of this hotel to cancel and still receive a refund because of extenuating circumstances. My best friend I was traveling with, her dad just died and she has to take care of everything surrounding his death by herself so she cant make the trip. Ive been trying since Monday to get ahold of someone but they wont answer their phone and surely an exception should be made for a death in the family. Please help me get a refund on this, itinerary number 721138****1083 I also tried calling your customer service number and it told me to use the website and hung up on me due to high call volume.
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Loss:
$81
Pros:
  • Price was good
  • Easy booking
Cons:
  • Inability to get refunds without calling
  • Dropped calls
  • Customer service

Preferred solution: Full refund

brian m Jwm

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Verified Reviewer

Unhappy with customer service

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Customer service did not know how to do their job!!! Flight canceled and they were not able to change my flight without going online while I was on my way to the airport!
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Preferred solution: Nothing

User's recommendation: Go directly to the airlines for flights

Cecia A

The auto agent wasn’t helpful.

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I need help with an airline credit and the auto agent doesn't have an option to direct me to help. D
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Loss:
$240
Pros:
  • Unable to reach a live person
Cons:
  • Poor data handling
  • No customer service

Preferred solution: Deliver product or service ordered

User's recommendation: More agents

Line H

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fox Rental did not accept to rent me the car I paid on Reservation

Updated by user Jul 09, 2021

REFUND NEEDED and agents can't find the way to DO IT, POOR COMMUNICATION, horrible costumer care

Original review Jun 21, 2021
Hi, I have been trying to contact you, this morning I booked with you under my account, Line Hariri lhariri@***.ciis.edu 415990**** Confirmation: #FFX01E2245 Orbitz itinerary: 721168****3064 this booking was confirmed and paid for under the debit card I put in, although the rental place said that they will not accept a Debit Card, therefore did not give me the car, or the rental I paid for, therfore I need the reimbursement on my card, I have been trying to call you in order to solve this, and been on wait for 1 hour now on costumer service line, please let me know what is the next step for you to return me this amount charged on my debit card
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Loss:
$411
Cons:
  • Lack of personal service
  • Car rental charging debit cards and not renting car
  • Poor customer service

Preferred solution: Full refund

User's recommendation: not pay for car rental under this website with a debit card, preferably go to the actual car rental place to assure that you get your order you pay for, not online

Elvira C Fec

I need to speak with an agent

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I cant book a flight online for a minor and machine asks me for a booking or itinerary number that I dont have
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Erika Mos

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Verified Reviewer

Cancelación reservación hotel

Traté de cancelar la reservación hecha el día de hoy 27 de Junio a las 11:51 am por medio de la aplicación pero fue imposible. Lo quiero hacer antes de 24 horas porque es free cancellation pero la comunicación por teléfono fue imposible. Han pasado un par de horas desde que hice la reserva y aplico para la libre cancelación. El número de confirmación es #1401**** y el itinerario es #721202****2470 Les agradezco su ayuda y cancelación de dicha reservación.
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Pros:
  • El precio era bueno
Cons:
  • Impossible to contact regarding refund

Preferred solution: Full refund

Larry S

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Verified Reviewer

Trying to use airline credits

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I have airline credits to use due to COVID-19. The answering service for orbitz required an itinerary number but to use a credit haw do you have a number??? I have searched the web for a way around this problem with no luck. I have wasted 6 hours of my life thus far. I have no end in sight!
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Cons:
  • Poor customer service

User's recommendation: Go elsewhere

Gary S Les

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Verified Reviewer
| map-marker Salt Lake City, Utah

Because I want to talk to customer service

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I want to talk to customer service. Get me a human Or I get a lawyer me a god damn human. Im *** sick of the ***
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Jerrico J
map-marker Daugavpils, Daugavpils Pilsēta

Pissed nowhere to stat

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I had nowhere to stay once I got to my destination and I could NOT reach Orbitz. I slept in my rental, it was HOT as *** I have been using them for many years and now this happened. NEVER again. Beware
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Loss:
$354
Pros:
  • Impossible to contact a representative
  • Fast to take your money
Cons:
  • Price was a bait and switch
  • Zero customer service and they do not guarantee car is available
  • Lack of response to fix issue

Preferred solution: Let the company propose a solution

User's recommendation: Had nowhere to stay pissed

Jeanette A Vhj
map-marker Hayward, California

You guys booked me for a room that isn't even available like they're booked up

you guys booked me for a room that isnt even available they Dont even have rooms available. I got the protection thing for Orbis so I just want my money back
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Loss:
$185

Preferred solution: Full refund

Macenzie Qqr
map-marker New York, New York

Wrong charge

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Entered some of My itinerary number and it would tell me it was wrong before I got a chance to look at the rest and enter it from my email
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Bakhtier K

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Verified Reviewer

They not offering life assistance in case whe you in trouble and do not have much information besides your name, date of trave

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I was trying to get in touch with one company representative, because I lost my itinerary and have no acces to the computer. Need life assistance in order to get details of my incoming flights
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Pros:
  • Are offering competitive price for the flight tickets

Preferred solution: I need details of my trip, just because I have no acces to my email, where the itinerary initially was sent too?

User's recommendation: You should have at least 1 line with life customer service representatives able to guard you what department to contact in order to resolve very simple question,

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