Orbitz
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever use orbitz
- First 2 agents nice
- Cancelled and blamed first agent and american airlines
Preferred solution: Price reduction
User's recommendation: Don’t use orbitz
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCouldn’t get an answer on the phone and we’re at the airport
- Many
Preferred solution: Price reduction
User's recommendation: Don’t do it!!!!!
Wanted to talk to an agent
Preferred solution: Help with prices
User's recommendation: Get a real person
I try to talk to a real agent
Preferred solution: I bought a ticket for my partner in 2022 November and he can’t fly and was canceled I pay with my credit card is name is Clarence Sellers I I want to know if we have a refund please email or contact me before are eventually credit expired thanks
User's recommendation: I don’t know after today
So people who come to Minnesota know not to get a motel near airport @ Snelling Motel
User's recommendation: Do not book people to this motel. The pictures that Snelling Motel has are not what you see when you get there. False advertisement.
Hotel dates
Preferred solution: I need the reservation to be for 10/12 -10/13
User's recommendation: Unsure. I don’t use Orbitz often.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMislead & practically lie in their change policy
I will never advise hotel booking on Orbitz. First of all, I prepaid the whole thing on the condition that I can change or cancel.
But when it comes time to change, they will not honor it.
Instead of agreeing to change the check in date like a normal operator, they insist on canceling the whole booking and making a brand new bookingwhich means much higher price and screwing the customer.
I was astounded how they dont care one bit about customer or honoring their commitment (Ive been one for almost 2 decades).
And the customer service has degraded so much. They dont even bother to list a phone numberjust virtual assistant that can barely help you in real time.
Preferred solution: Price reduction
User's recommendation: DO NOT book hotel on Orbitz
Flight cancellations
I have been cancelling my flight since July for my Flight with Emirates on the 4th of September. I have been sending multiple messages to the email given along with the required documents.
On September 3 I got an email from kayak that I needed to checked in on line for my flight to the Philippines . I was able to speak to one of the support team last Sunday and he told me that the agent that I was sending all the messages didnt do anything at all. I was glad that I was able to get in touched with this agent and he told me that he cancelled my flight for September 4 and that he submitted my documents to Emirates for refund. He also told me that I ll hear from them in 72 hours but I never got a message that my request has been resolved.
Im not sure if indeed my flight was cancelled . This is not right to why some people arent reliable . I was talking to Paul from Orbitz but he never responded to my messages I will fight for my refund because it wasnt my fault at all. My mom passed away suddenly and that I needed to change my flight.I couldnt afford to change it as Im having financial difficulties and this is what I got.
We have been.
a customer fir Orbitz and we even rent cars from them . It should be trusted and reliable
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Mesa, ArizonaCould not answer questions about luggage could not answer questions or if I want to change return time good night answer questions about
User's recommendation: Go to airline with this customer service?
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerI was over charged !
- It started out good
- Results at hertz no savings
Preferred solution: Full refund
User's recommendation: Make sure customers are # 1
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnable to cancel
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSCAM - credits have no value beware Orbitz and Expedia
Extremely Disappointed with Orbitz Travel Service
Review:
I recently had two transactions with Orbitz Travel Service, one on May 25, 2021, for $874.95, and another on February 22, 2023, for $1,564.22. My experience with this company has been nothing short of a nightmare, and I feel compelled to share my frustrations on PissedConsumers.
After the Covid-19 travel freeze, I contacted Orbitz on May 4, 2023, through their chat help and email channels.
I specifically reached out to Jim T from the Expedia Customer Support Team, hoping for a resolution. They promised me a refund or credits. Unfortunately, the credits they provided were utterly worthless, and the company has repeatedly delayed the refund process.
Initially, I was assured of full credits for my first transaction due to the travel restrictions caused by the pandemic. However, when I attempted to use these credits in February 2023, I discovered that they were not applicable to any trips.
Seeking assistance, I engaged with their chat help, which proved futile in applying the credits to the replacement trip that was lost due to Covid.
In a desperate attempt to salvage something from this ordeal, I made a second transaction on February 22, 2023, hoping to utilize the original credits for a different trip. The purchase came with a promise of a complete refund if canceled before April 2023. Unfortunately, I fell ill and attached a doctor's letter as proof that I couldn't travel.
Despite fulfilling all their requirements and providing the necessary documentation, Orbitz has consistently refused to issue the refund they promised. Their actions not only contradict their own refund policy but also demonstrate a complete disregard for customer satisfaction.
This level of service is utterly unacceptable and has caused me immense inconvenience and financial hardship.
I strongly caution anyone considering Orbitz Travel Service for their travel needs. My experience highlights their failure to honor commitments, misleading credit offers, and their outright refusal to provide the refunds they assured me I would receive.
I hope that by sharing my experience on PissedConsumers, I can warn others about the atrocious customer service provided by Orbitz and prompt the company to rectify their actions.A
- Scam on promise to credit with covid no travel
Preferred solution: Full refund
User's recommendation: Never use Orbitz or Expedia
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSteal your flight credits
Worst company, if you are issued a flight credit they will charge you double the published airline rate in effect when you want to use it, stealing your credit!! What a scam!!
Go directly to
The airlines!! Have a $600 credit each for 3 family members, I found the flight on American Airlines website but in order to use the credit you have to call Orbitz but since that make impossible to find their phone number ended up chatting for over an hour to use it even though we have the ticket numbers, now they are charging me $1100 per ticket almost double the cost of what I have on hold right now with aa!! taking 95% of our $600 our credit. What a scam!!
Would not have this problem if It had been booked directly thru the airline!! Be warned I will NEVER use them again!!
- Make it impossible to use your credit
- Hours on phone and charges
Preferred solution: Use my credit to book the flights for the price I have on hold with the airlines. Not double!!
User's recommendation: Go directly to airlines
Complain
User's recommendation: It is the biggest scam. And bright day in America and nobody can do anything about it. That’s the sad part is.
Help outhers from being left hundreds of mils from home
User's recommendation: Do not fly United
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