Diana M Rqy

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Verified Reviewer

Never use orbitz

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Cancelled my return flight Blamed their first agent. On phone 1 1/2 hours. Never ever use them. Put my credit in an acct which I will never use Beware, if u use them, b sure u have a lot of painkillers to get through the nightmare.
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Pros:
  • First 2 agents nice
Cons:
  • Cancelled and blamed first agent and american airlines

Preferred solution: Price reduction

User's recommendation: Don’t use orbitz

Robin B Npb

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Verified Reviewer

Couldn’t get an answer on the phone and we’re at the airport

Contacting your organization is extremely difficult, since booked the rental car through COSTCO we will be making our complaints for such sad service. We will never book with your company again!!!
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Cons:
  • Many

Preferred solution: Price reduction

User's recommendation: Don’t do it!!!!!

Jen E Mgn

Wanted to talk to an agent

Automotive person wouldnt connect us we needed to talk to someone about flights and we couldnt get connected
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Preferred solution: Help with prices

User's recommendation: Get a real person

Stefano M Mbc

I try to talk to a real agent

Impossibile to talk to a real agent I need to contact a agent and I cant I try many times I am upset I have different questions from what you asked to select
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Preferred solution: I bought a ticket for my partner in 2022 November and he can’t fly and was canceled I pay with my credit card is name is Clarence Sellers I I want to know if we have a refund please email or contact me before are eventually credit expired thanks

User's recommendation: I don’t know after today

Anonymous
map-marker Minneapolis, Minnesota

So people who come to Minnesota know not to get a motel near airport @ Snelling Motel

The company that gave us the trip with motel. They had us at a slum, ghetto, and drug infested property. We got out of the car and asked the owner to see the room. Let me tell ya this is not what you see on Obitz website. The pictures you see are not like what you see. Which is false advertisement. Obitz refused to give our money back. The Snelling Motel is dirty, wretched, and not where you want to sleep w kids or etc. Property and building was run down and the owner was very nasty in person. Not well kept up. I recommend that stay far away from this place in Minneapolis, Minnesota.
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User's recommendation: Do not book people to this motel. The pictures that Snelling Motel has are not what you see when you get there. False advertisement.

Brenda P Sfs

Hotel dates

Hotel booked for wrong dates. My stay at the Kennebunkport Inn needs to be for 10/12 to 10/13. It was accidentally booked for 10/9 to 10/10. Can this be updated to the correct dates please?
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Preferred solution: I need the reservation to be for 10/12 -10/13

User's recommendation: Unsure. I don’t use Orbitz often.

Ian A Dei

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Verified Reviewer

Mislead & practically lie in their change policy

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I will never advise hotel booking on Orbitz. First of all, I prepaid the whole thing on the condition that I can change or cancel.

But when it comes time to change, they will not honor it.

Instead of agreeing to change the check in date like a normal operator, they insist on canceling the whole booking and making a brand new bookingwhich means much higher price and screwing the customer.

I was astounded how they dont care one bit about customer or honoring their commitment (Ive been one for almost 2 decades).

And the customer service has degraded so much. They dont even bother to list a phone numberjust virtual assistant that can barely help you in real time.

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Preferred solution: Price reduction

User's recommendation: DO NOT book hotel on Orbitz

Anonymous
map-marker Millbrae, California

Flight cancellations

I have been cancelling my flight since July for my Flight with Emirates on the 4th of September. I have been sending multiple messages to the email given along with the required documents.

On September 3 I got an email from kayak that I needed to checked in on line for my flight to the Philippines . I was able to speak to one of the support team last Sunday and he told me that the agent that I was sending all the messages didnt do anything at all. I was glad that I was able to get in touched with this agent and he told me that he cancelled my flight for September 4 and that he submitted my documents to Emirates for refund. He also told me that I ll hear from them in 72 hours but I never got a message that my request has been resolved.

Im not sure if indeed my flight was cancelled . This is not right to why some people arent reliable . I was talking to Paul from Orbitz but he never responded to my messages I will fight for my refund because it wasnt my fault at all. My mom passed away suddenly and that I needed to change my flight.I couldnt afford to change it as Im having financial difficulties and this is what I got.

We have been.

a customer fir Orbitz and we even rent cars from them . It should be trusted and reliable

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Ieasha Tcm

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Verified Reviewer
| map-marker Mesa, Arizona

Could not answer questions about luggage could not answer questions or if I want to change return time good night answer questions about

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Could not answer three questions, so, why bother? Trying to download their app to Kindle does not work. Trying to find out about luggage online. Telephone no answer to that. Took me an hour to even find her phone number. Want to know about insurance they could not answer on the phone.
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User's recommendation: Go to airline with this customer service?

Monte M Tpl

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

I was over charged !

Orbitz - I was over charged !
Orbitz - I was over charged ! - Image 2
I was charged twice for a car rental. Once by Orbitz $202.97 for booking a car rental and $440.04 by Hertz. This was suppose to be a total booking cost of less than $400.00 and it totals now over$640.00 . This is a rop off on someones part. Charged twice is criminal and I will see that this matter will be resolved. I do NOT want to hear we are sorry. I want some honesty and results!
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Loss:
$203
Pros:
  • It started out good
Cons:
  • Results at hertz no savings

Preferred solution: Full refund

User's recommendation: Make sure customers are # 1

Uri Jhr

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Verified Reviewer

Unable to cancel

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Tried to cancel a trip 5 min after booking and customer service said they werent allowed to touch that ticket (even though it was booked by orbitz) and I needed to call individual airlines
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David N Nam

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Verified Reviewer

SCAM - credits have no value beware Orbitz and Expedia

Extremely Disappointed with Orbitz Travel Service

Review:

I recently had two transactions with Orbitz Travel Service, one on May 25, 2021, for $874.95, and another on February 22, 2023, for $1,564.22. My experience with this company has been nothing short of a nightmare, and I feel compelled to share my frustrations on PissedConsumers.

After the Covid-19 travel freeze, I contacted Orbitz on May 4, 2023, through their chat help and email channels.

I specifically reached out to Jim T from the Expedia Customer Support Team, hoping for a resolution. They promised me a refund or credits. Unfortunately, the credits they provided were utterly worthless, and the company has repeatedly delayed the refund process.

Initially, I was assured of full credits for my first transaction due to the travel restrictions caused by the pandemic. However, when I attempted to use these credits in February 2023, I discovered that they were not applicable to any trips.

Seeking assistance, I engaged with their chat help, which proved futile in applying the credits to the replacement trip that was lost due to Covid.

In a desperate attempt to salvage something from this ordeal, I made a second transaction on February 22, 2023, hoping to utilize the original credits for a different trip. The purchase came with a promise of a complete refund if canceled before April 2023. Unfortunately, I fell ill and attached a doctor's letter as proof that I couldn't travel.

Despite fulfilling all their requirements and providing the necessary documentation, Orbitz has consistently refused to issue the refund they promised. Their actions not only contradict their own refund policy but also demonstrate a complete disregard for customer satisfaction.

This level of service is utterly unacceptable and has caused me immense inconvenience and financial hardship.

I strongly caution anyone considering Orbitz Travel Service for their travel needs. My experience highlights their failure to honor commitments, misleading credit offers, and their outright refusal to provide the refunds they assured me I would receive.

I hope that by sharing my experience on PissedConsumers, I can warn others about the atrocious customer service provided by Orbitz and prompt the company to rectify their actions.A

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Loss:
$2
Cons:
  • Scam on promise to credit with covid no travel

Preferred solution: Full refund

User's recommendation: Never use Orbitz or Expedia

Jennifer S Ftw

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Verified Reviewer

Steal your flight credits

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Worst company, if you are issued a flight credit they will charge you double the published airline rate in effect when you want to use it, stealing your credit!! What a scam!!

Go directly to

The airlines!! Have a $600 credit each for 3 family members, I found the flight on American Airlines website but in order to use the credit you have to call Orbitz but since that make impossible to find their phone number ended up chatting for over an hour to use it even though we have the ticket numbers, now they are charging me $1100 per ticket almost double the cost of what I have on hold right now with aa!! taking 95% of our $600 our credit. What a scam!!

Would not have this problem if It had been booked directly thru the airline!! Be warned I will NEVER use them again!!

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Loss:
$1800
Cons:
  • Make it impossible to use your credit
  • Hours on phone and charges

Preferred solution: Use my credit to book the flights for the price I have on hold with the airlines. Not double!!

User's recommendation: Go directly to airlines

Abdul W Kmy
map-marker Blairsville, Georgia

Complain

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Orbitz - Complain
I havent been on the phone with Orbitz Customer Servise for the past two weeks. This screwed up my ticket that I paid $4500 and when I trying to change my flight right now they keep charging me when they are not getting to the resolution to hang up the phone on me.
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User's recommendation: It is the biggest scam. And bright day in America and nobody can do anything about it. That’s the sad part is.

Anonymous
map-marker New Franken, Wisconsin

Help outhers from being left hundreds of mils from home

United got me to cortez co then ask me to find my own way back to Minneapolis MN they have your money so adios to you.
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User's recommendation: Do not fly United