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First of all, I don't know how they sold me car insurance for a country that of course they know their insurance can't cover in. So I went to Mexico and bought car insurance from Orbitz, to then find out once I was in Mexico ready to pick up my rented car that I had to...
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Company wrote 0 public responses to the review from Jun 13, 2016.
3.1
#864933
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Book a trip with Orbitz on the phone on 2/24. She said she would send me an email confirmation. I never got it. Three days before the flight I called to figure out how to get my boarding passes etc. The flights they read back to me were nothing that I had booked,...
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Company wrote 0 public responses to the review from Mar 04, 2016.
Orbitz
Orbitz

Hello,My name is Shalon, and I am part of the Orbitz Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us at ...

#802908
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Orbitz Flight Booking Review

Horrible company Horrible customer service The phones are answered in Phillipines and they are not willing to help at all. Information on website is dishonest and misleading. I will definitely complain to Federal Trade Commission
Company wrote 0 public responses to the review from Feb 21, 2016.
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Staff
Website
#794525
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So I had to cancel my trip due to medical reasons. Called and spoke to Orbitz and they told me what documents and info they needed to process the refund with Delta. Emailed them all necessary documentation along with Dr. notes the next day and received email stating...
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Company wrote 0 public responses to the review from Dec 17, 2015.
Orbitz
Orbitz

Hello,My name is Charlotte, and I am part of the Orbitz Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us ...

#753532
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I had to cancel a flight to Las Vegas, the total ticket was 331.00. I now have to pay $230.00 In airline and Orbitz fees and the difference for whatever my next ticket will cost. Absolutely ridiculous. $230.00 for Orbitz fees?! I have given plenty of time for the...
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Company wrote 0 private or public responses to the review from Jul 10, 2015.
Orbitz
Orbitz

Dear gracefox25, thanks for reaching out. please email socialnetwork@orbitz.com with the Orbitz record locater, and someone from our team will respond back to you. Thank you,...

I didn't like
  • Ability to change
  • Useless employees
  • Lack of personal service
#663992
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We had booked a Hawaiian package deal and I was in hospital and unable to travel. They LIED to us and said even with doctor verification the ONLY way to get our money back or partial refund (we get that there are cancellation fees) was that we HAD to rebook a package...
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Company wrote 0 private or public responses to the review from Jun 12, 2015.
1.0
I didn't like
  • To be lied to
#649377
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I made reservations for a 5 day trip to Hawaii for the month of Aug. however somewhere during the booking process those dates were either not received or transposed by their system. Their system instead booked my flight for Mar 10-31. Despite explaining to 5 different...
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Company wrote 0 public responses to the review from Mar 28, 2015.
Orbitz
Orbitz

Hi Anonymous,My name is Lynne; I’m a member of the Orbitz Customer Relations Team. We’d like to learn more about your experience so that we can address the issue. Please emai...

1.0
I didn't like
  • Ability to change
  • Customer dis-service
  • Customer service
#614685
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Orbitz posts bargain flights on their web site, and when one choose them, one is told "We're sorry, the fare for that itinerary is no longer available. The fare for that trip is now $x,xxx" where $x,xxx is about twice the posted figure. This happens repeatedly with...
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Company wrote 0 private or public responses to the review from Dec 12, 2014.
Orbitz
Orbitz

Hi jgoddards1My name is Lynne; I'm a member of the Orbitz Customer Relations Team. Orbitz has no intention of displaying a fare that cannot be booked and we strive to keep ou...

2.3
#569218
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I booked a flight with orbitz after they told me that British Airways owned the ticket (they fly bikes for free), but upon booking with Orbitz they now show Iberia as being the subcarrier. They charge an outrageous 75 Euros PER LEG for the bike PLUS 25 Euros for a box...
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Company wrote 0 public responses to the review from Jul 21, 2014.
Anonymous
trifectaus

UpdateWell, last night I finally got through their hour long phone tree, and while I was on the phone with the inept customer service agent she tried to rebook the flight to h...

Anonymous
Orbitz Customer Relations

Hi,My name is Sarah, and I am part of the Orbitz Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us at soci...

#512782
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I booked a flight. Cancelled it within 48 hours. They said it was non-refundable, but I would be issued a credit that I could, would HAVE TO use within 1 year on a Delta flight. I called to ask how to use it since I was not given a promo code. Basically, how do I...
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Company wrote 0 public responses to the review from Jul 11, 2014.
Orbitz
Orbitz

Hello,My name is Shalon, and I am part of the Orbitz Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us at ...

Hollywood, California
#509060
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