George P Axp

Horrible company. Lies, offers

Upon searching for hotel rooms, it says with taxes and fees and gives an amount then when I go to check out it gives a different amount usually approximately $20-$25 more
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Loss:
$5000
Cons:
  • Totally misleading offers on hotels

Preferred solution: Just do what you advertise

User's recommendation: Don’t waste your time and money with this rip off company

Robert R Slv

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| map-marker Milton, Florida

Wrong dates

Orbitz - Wrong dates
Orbitz - Wrong dates - Image 2
Orbitz(patty) was very helpful but it was the hotel, not your website. I got 2 nights from another website, at this same hotel, but my husband needed an extra day, so I booked through Orbitz, and got the dates wrong, Patricia, your representative even called about getting a refund, its the hotel that wasnt being helpful, we will handle it from our end, but I really appreciated her trying, even though my husbands name was registered at the same hotel, !!! They said policy, but very shady business
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User's recommendation: Don’t use this hotel

Atharva Xag

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Verified Buyer

Got scammed by Orbitz

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Got scammed by Orbitz
Orbitz overcharged me $125 for a Hilton room at inner harbor, Baltimore. They posted pictures of the double king bedroom, a room that does not exist. At front desk I was told this is an error and gave me a small king bed room, I paid $370 to orbitz for a $245 room. Well done Orbitz, welcome to the Scam Club, will not use you ever again !!!
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Loss:
$125
Pros:
  • Easy booking
Cons:
  • False advertising

Preferred solution: Full refund

User's recommendation: Call the hotel ahead to make sure you get what you paid for

Anonymous
map-marker Melbourne, Florida

Just professional

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Customer service very efficient and professional Rights answer high courtesy Thank you for responding my question
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User's recommendation: Keep the good service

Cherryle S Mqg

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Verified Reviewer

Randomly change the dates on my flight

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Lied and told me the airlines change the date on my flight when the airlines says they dont do that so somebodys lying
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Loss:
$50
Cons:
  • And change flights
  • You lie
  • Very difficult to even fill out a questionnaire

Preferred solution: A flight to Las Vegas today or tomorrow that is affordable

User's recommendation: Do not book with orbit !!!

Angelica H Wpi

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Verified Reviewer

I paid for a flight to Japan and I wasn’t allowed to board.

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FontAlaska airlines would not let me board. So my husband went to Japan by himself and I had to spend the day trying to fix things. At one point the orbitz agent told me I cant help you. Great
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Loss:
$3500
Pros:
  • Cheaper fare
Cons:
  • No help when things go wrong

Preferred solution: Apology

User's recommendation: Use orbitz at your own risk

Ms Cherry-Ann T

Missing rewards bucks

Have not been getting my own bits reward bucks for couple months I have made several airline flights and hotel stay
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Pros:
  • Fast and easy
Cons:
  • Do not receive your reward bucks
Anonymous
map-marker Portland, Oregon

Ticket confusion

I have Covid and I may still have it in the dates of my flight. I bought insurance but not a refundable ticket so I wasnt sure what to do. I got on orbits and saw the flight price dropped and I could buy a refundable ticket. So I did that thinking it would automatically replace my ticket. I got all the help I needed including how to use my insurance. I am so grateful. What a relief.
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User's recommendation: So nice!

Lorrie H Krq

Unresolved booking

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Hung up on twice without reaching out to me even though they have my contact information!!! Each call was at least 45 minutes most of that time was on muted hold!!! The excuse is they had to recenter my information because of of a new system, oldest excuse out there!!! They want me to use my ecredits before end of year, I am trying to do that, but they wont help me!n. Rip off
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Loss:
$500
Cons:
  • No customer service

Preferred solution: Full refund

User's recommendation: Don’t use their ecredit for canceling flights

Teresa H Xtl

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Verified Reviewer

Cancelling flight

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Updated by user Dec 25, 2023

Expedia/Orbitz sent me a text confirming the $1392 for the canceled flight was never put through. So they said the pending charges would fall off.

But they didn’t, the card charges went through. I disputed them, sent ecoecia the screen shot if it’s own confirmation,...

Original review Nov 12, 2023
I booked a flight for two people, which had the wrong flight, so I needed to change or cancel it, but I never got an email or itinerary number. So when I called to cancel, Orbitz says they cannot find the flight charge without my itinerary number.

I never got an email or the itinerary number, but my credit card company shows it was charged for $1392. I am trying to cancel the flight charge within the 24 hours but I cannot get through their automated system to speak to a person.
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Loss:
$1392
Pros:
  • You can search flights
Cons:
  • You can not get past the bot or automated menu
  • You cannot speak to an agent

Preferred solution: Full refund

User's recommendation: book directly with the airline

1 comment
Guest

more than agree with you

Gerrell Evp
map-marker Lanham, Maryland

I can’t speak to any customer rep - you are not giving me an option

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Need to talk to a customer rep as I am not getting confirmation em But the stupid system has no options to talk to anyone
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Larry H Hed

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Verified Reviewer

Tax exemption

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Im a 100% disable veteran with tax exemption status. I dont have a problem with buying tickets with any company that give selective customer to apply for their tax exemption status. If I buy ticket from Orbitz, then there should be should where is can applied my tax exemption status. Orbitz customer service said I should go directly to the airline to get the exemption but Orbitz does not!! Amazon, eBay, and all other company does. Why should I buy tickets with orbits? So I can pay the tax charges that I cant get exempt? Not a problem, orbits just lost my business
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Pros:
  • No pros
Cons:
  • No tax exemption for va 100 disability veterans

Preferred solution: Give customer with tax exemptions an option. I don’t pay taxes, and I earned it with my military service.

Anonymous
map-marker Milwaukee, Wisconsin

Flight is canceled

I don't know frontier just canceled my flight and I made a mistake and push the wrong button to receive a voucher but I wanted them to put the money back onto my credit card and I don't think it's right because I didn't cancel the flight they should have just refunded my money back to my card that's why I do not like flying on frontier
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Gloria B Zlm

I want to know my Confirmation number for December 23, Delta Flight from San Francisco to Seattlei did not receive the Floght number and confirmation.itinerary:727083****8624

December 23 Flight with Delta., from San Francisco to Seattle,depart 10:34 AM. I need the Confirmation and Flight Number. My Name: Gloria Ballesteros December 27, Flight, depart at 7:11AM, from Seattle to San Francisco.
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Anonymous
map-marker Graz, Styria

Flight is canceled and Orbitz will do nothing to get us on another flight.

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Our flight to Munich was diverted to Dusseldorf due to weather. We were stranded there and Orbitz put us on hold about 4 different times totaling about an hour and finally did absolutely nothing to get us to our destination. They wouldn't even pay for a hotel even though we had paid for their insurance.
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User's recommendation: Try another company first.