Thought I was booking through Expedia & it just took me over to Orbitz somehow without my noticing. By the time I did, I was already too far into the reservation to start over.
I called them after booking a flight to just cancel the insurance I purchased. The automated voice said the hold was 57 minutes to 1 hour so I left my number. Got a call within an hour, where the operator asked for my number, should we get disconnected. I was transferred 2 times & of course in the middle of taking care of the issue, we were disconnected & never got a call back to continue.
I called back & held on the phone for over 2 hours with no option to go back & leave a number for a call back. Finally called from another phone & left my number again for a call back. After another hour, I received a call & was put on hold prior to even speaking with anyone for 10 minutes. Meanwhile the insurance is under Expedia who I thought I was booking with in the first place!
This is completely unacceptable business practice & should definitely be corrected.
I can't be the only pissed off customer about wasting valuable time on hold for a minor change on a reservation.
I certainly won't be rushing to book through either any time soon!
Reason of review: Poor customer service.
Monetary Loss: $150.
Preferred solution: Price reduction.
I didn't like: Ability to change, Non-existent customer service and deceptive advertising.