Orbitz Phone Numbers and Emails

Toll-Free Number:

  • (844) 803-5576
    Local

Customer Service:

  • (877) 397-6489
    Current Alerts e.g. Coronavirus (COVID-19)
  • (312) 279-7740
    From abroad (charges apply)
  • (312) 279-7777
    Outside the United States
  • (844) 672-4894
    Within the United States

Orbitz Emails:

Customer Service
Investors/ Franchising
Legal
Copyright Infringement Inquiries
Media
PR Inquiries, Press Inquiries
More phone numbers and emails Less phone numbers and emails

Orbitz Contact Information

Orbitz Website:

Orbitz Help Center:

Corporate Office Address:

Orbitz, LLC
500 West Madison Street, Suite 1000,
Chicago, Illinois 60661
United States

Other Info (opening hours):

Customer Service Hours:

Open 24 hours a day, 7 days a week


Orbitz Coronavirus Disease (COVID-19) News:

Travel advisory - Call centers are experiencing high volume and long wait times due to COVID-19. If you do not have imminent travel, we have other options for servicing your needs. Find out more: https://www.orbitz.com/service/#/articles/554/61/25690

Orbitz recommends you check the travel advisory from your local authority for travel planning.

Orbitz is currently experiencing high contact volumes. As the situation is still evolving, airlines and other travel partners are continually reviewing their policies. If you are not due to travel within the next two months, Orbitz recommends that you wait before contacting us to ensure we have the latest policy information for your travel.

Fax:

+1(425) 679-7251
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Orbitz Rating Based on 426 Reviews

Rating details

1.6
more details
Customer service
Exchange, Refund and Cancellation Policy
Website
Product or Service Quality

Rating stats

Rating trend

Summary of Orbitz Customer Service Calls

3.5K TOTAL
CALLS
10:10 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Orbitz Customer Service?

Activation/ Cancellation Question:

  • “Credit from previous canceled flight”
  • “Cancel flight”
  • “Cancel a flight”

Request for Information Question:

  • “Trying to get information regarding traveling with my emotional support songs”
  • “Reschedule my trip”
  • “Got covaid test positive can't travel on 6/15/2022 need to talk live person for info to cancel booking nd get credit or refund thanks”

Refund Question:

  • “Refund”
  • “Refund of flight ticket”
  • “I need a refund for car rental”

Return/ Replace Question:

  • “Change flight”
  • “Change reservation”
  • “Change my flight”

Product/ Service Question:

  • “I just book a flight ticket than I try to book a car rental but disconnected I need help”
  • “To book a flight”
  • “Trying to book a trip”

Payments and Charges Question:

  • “Charges”
  • “Cc been charged”
  • “Overcharged”

Shipping and Delivery Question:

  • “Did not receive my order”
  • “My flight is one hour late”
  • “I have not received confirmation of my booking”

Staff Question:

  • “Customer service”
  • “Paid for luggage but when I got to customer service my luggage was not included had to pay again”
  • “Service transport”

Account Question:

  • “I can't find my credit on my account info”
  • “Money was taken out my account”
  • “Credit on account”

Cards Question:

  • “I want to cancle a trip my friend booked on his card”
  • “Applying for orbitz credit card”
  • “Credit card isn't going through”

Website/ Application Question:

  • “Website help”
  • “Website error”
  • “I can't seem to get booked from site”

Other Question:

  • “Wrong information”
  • “Change trip”
  • “Information”

About

Top Orbitz Services

Flight Booking, Customer Care, Room Booking

Top Orbitz Products

Website

Orbitz Pros and Cons

Pros: Price was good, Easy booking, Easy to book, No gd service, Unable to reach a live person

Cons: Customer service, Unable to speak with a person to resolve my issue, Non-existent customer service and deceptive advertising, Lack of response to fix issue, Impossible to contact regarding refund

Related Companies

Expedia, Hotels Com, Travelocity, Vrbo, Hotwire

Summary

Orbitz is one of 20 brands of Travelport, Inc. The company is headquartered in Chicago IL. It was founded by five major companies (Northwest, American, Delta, Continental, and United) as an online service for customer benefits. Orbitz offers business travels, cruises, vocational packages, as well as comprehensive choice of hotels, car rental services and the like. The company provides 24\7 automated Orbitz TLC alert service, informing its customers about flight delays, gate changes, weather conditions and the like via PDA, pager, mobile phone or e-mail. Orbitz also offers a number of corporate travel management solutions.

Orbitz reviews and complaints

Orbitz is ranked 136 out of 854 in Travel Agencies category

Area Served

USA

Payment Methods

VISAAmerican ExpressMasterCard

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