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Summary of Orbitz Customer Service Calls

53 TOTAL CALLS
89% SUCCESSFUL CONNECTIONS
08:48 AVG CALL DURATION
4% ISSUES RESOLVED

Customers Contact Orbitz to Ask about:

Return/ Replace:

  • “Change my flight”

Refund:

  • “Hesitate about my money refund”

Activation/ Cancellation:

  • “Cancelar mi vuelo”

About Orbitz

Top 5 Orbitz Products

Website

Top 5 Likes about Orbitz

Easy to book, Price, Easiness, Site filters, Convenience

Top 5 Dislikes about Orbitz

Bad customer service, Ability to change, Poor contact information, Non-existent customer service and deceptive advertising, No refund for their mistake

Top 5 Related Companies

Expedia, Travelocity, Hotwire, Homeaway, Hotels

Summary

Orbitz is one of 20 brands of Travelport, Inc. The company is headquartered in Chicago IL. It was founded by five major companies (Northwest, American, Delta, Continental, and United) as an online service for customer benefits. Orbitz offers business travels, cruises, vocational packages, as well as comprehensive choice of hotels, car rental services and the like. The company provides 24\7 automated Orbitz TLC alert service, informing its customers about flight delays, gate changes, weather conditions and the like via PDA, pager, mobile phone or e-mail. Orbitz also offers a number of corporate travel management solutions.

Orbitz reviews and complaints

Orbitz is ranked 90 out of 558 in Travel Agencies category

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Orbitz Stats

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Number of Calls

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Companies are selected automatically by the algorithm.

A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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