Orbitz Phone Numbers and Emails

Toll-Free Number:

  • (844) 803-5576
    Local

Customer Service:

  • (877) 397-6489
    Current Alerts e.g. Coronavirus (COVID-19)
  • (312) 279-7740
    From abroad (charges apply)
  • (844) 803-5576
    Local
  • (312) 279-7777
    Outside the United States
  • (844) 672-4894
    Within the United States

Orbitz Emails:

Customer Service
Investors/ Franchising
Legal
Copyright Infringement Inquiries
Media
PR Inquiries, Press Inquiries
More phone numbers and emails Less phone numbers and emails

Orbitz Contact Information

Orbitz Website:

Orbitz Online Chat:

Corporate Office Address:

Orbitz, LLC
500 West Madison Street, Suite 1000,
Chicago, Illinois 60661
United States

Other Info (opening hours):

Customer Service Center is open 24 hours a day, 7 days a week.


Orbitz Coronavirus Disease (COVID-19) News:

Travel advisory - Call centers are experiencing high volume and long wait times due to COVID-19. If you do not have imminent travel, we have other options for servicing your needs. Find out more: https://www.orbitz.com/service/#/articles/554/61/25690


In light of the outbreak of novel coronavirus, we are monitoring the situation closely and will continue to provide information and assistance to travelers.

Orbitz recommends you check the travel advisory from your local authority for travel planning.

Orbitz is currently experiencing high contact volumes. As the situation is still evolving, airlines and other travel partners are continually reviewing their policies. If you are not due to travel within the next two months, Orbitz recommends that you wait before contacting us to ensure we have the latest policy information for your travel.

Fax:

+1(425) 679-7251
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Orbitz Rating Based on 257 Reviews

Rating details

1.6
more details
Customer service
Website
Exchange, Refund and Cancellation Policy
Product or Service Quality

Rating stats

Rating trend

Summary of Orbitz Customer Service Calls

1.3K TOTAL
CALLS
08:01 AVG CALL
DURATION
6% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Orbitz Customer Service?

Activation/ Cancellation Question:

  • “My flight was cancelked”
  • “Calling for cancel a reservation”
  • “Credit from previous canceled flight”

Request for Information Question:

  • “Can't find Confirmation on my flight”
  • “Reschedule”
  • “Need to speak with an agent”

Refund Question:

  • “Refund”
  • “Refund not in the sustem”
  • “Want to know when ill get my refund”

Return/ Replace Question:

  • “Change booking”
  • “CHANGE”
  • “Change ticket”

Product/ Service Question:

  • “I want to buy tickets”
  • “Trying to book a trip”
  • “Trying to make a reservation”

Payments and Charges Question:

  • “Tried to buy 2 roundtrip tickets. Was charged for departure flight, not return flight and have not received any itinerary.”
  • “Charged my card fraud”
  • “Payment”

Shipping and Delivery Question:

  • “How come I did not get seat assignment?”
  • “Did not get refund for canceled hotel.”
  • “I did not receive my confirmation by email I leave in 7 days”

Staff Question:

  • “Customer service”
  • “Because I want to talk to customer service”
  • “Disappointed in the service”

Cards Question:

  • “I don't know what name to put on the ticket. I have green card and the Russian passport on the different last names”
  • “I booked a flight gave my card # and I'm not finding it”
  • “Someone stole my card and made a transaction on this website”

Account Question:

  • “Money was taken out my account”
  • “Credit on account”
  • “Missing credit on account booking new flight”

Website/ Application Question:

  • “Hi I bought a ticket on yall web site to fly with Delta pay for my ticket but I haven't receive no email”

Other Question:

  • “Renting a car”
  • “Change package”
  • “Car”

About

Top Orbitz Services

Flight Booking, Customer Care, Room Booking

Top Orbitz Products

Website

Orbitz Pros and Cons

Pros: Price was good, Easy to book, Easy booking, Price, Site filters

Cons: Customer service, Poor contact information, Non-existent customer service and deceptive advertising, Lack of response to consumer, Being given the runaround

Related Companies

Expedia, Travelocity, Hotels Com, VRBO, HomeAway

Summary

Orbitz is one of 20 brands of Travelport, Inc. The company is headquartered in Chicago IL. It was founded by five major companies (Northwest, American, Delta, Continental, and United) as an online service for customer benefits. Orbitz offers business travels, cruises, vocational packages, as well as comprehensive choice of hotels, car rental services and the like. The company provides 24\7 automated Orbitz TLC alert service, informing its customers about flight delays, gate changes, weather conditions and the like via PDA, pager, mobile phone or e-mail. Orbitz also offers a number of corporate travel management solutions.

Orbitz reviews and complaints

Orbitz is ranked 111 out of 825 in Travel Agencies category

Area Served

USA

Payment Methods

VISAAmerican ExpressMasterCard

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