Contact Orbitz Customer Service
Orbitz Phone Numbers and Emails
Toll-Free Number:
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(844) 803-5576
Local
Customer Service:
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(877) 397-6489
Current Alerts e.g. Coronavirus (COVID-19)
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(312) 279-7740
From abroad (charges apply)
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(844) 803-5576
Local
Orbitz Emails:
Orbitz Contact Information
Orbitz Website:
Orbitz Online Chat:
Corporate Office Address:
Other Info (opening hours):
Customer Service Center is open 24 hours a day, 7 days a week.
Orbitz Coronavirus Disease (COVID-19) News:
Travel advisory - Call centers are experiencing high volume and long wait times due to COVID-19. If you do not have imminent travel, we have other options for servicing your needs. Find out more: https://www.orbitz.com/service/#/articles/554/61/25690
In light of the outbreak of novel coronavirus, we are monitoring the situation closely and will continue to provide information and assistance to travelers.
Orbitz recommends you check the travel advisory from your local authority for travel planning.
Orbitz is currently experiencing high contact volumes. As the situation is still evolving, airlines and other travel partners are continually reviewing their policies. If you are not due to travel within the next two months, Orbitz recommends that you wait before contacting us to ensure we have the latest policy information for your travel.
Fax:
Summary of Orbitz Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Orbitz Customer Service?
Activation/ Cancellation Question:
- “My flight was cancelked”
- “Calling for cancel a reservation”
- “Credit from previous canceled flight”
Request for Information Question:
- “Can't find Confirmation on my flight”
- “Reschedule”
- “Need to speak with an agent”
Refund Question:
- “Refund”
- “Refund not in the sustem”
- “Want to know when ill get my refund”
Return/ Replace Question:
- “Change booking”
- “CHANGE”
- “Change ticket”
Product/ Service Question:
- “I want to buy tickets”
- “Trying to book a trip”
- “Trying to make a reservation”
Payments and Charges Question:
- “Tried to buy 2 roundtrip tickets. Was charged for departure flight, not return flight and have not received any itinerary.”
- “Charged my card fraud”
- “Payment”
Shipping and Delivery Question:
- “How come I did not get seat assignment?”
- “Did not get refund for canceled hotel.”
- “I did not receive my confirmation by email I leave in 7 days”
Staff Question:
- “Customer service”
- “Because I want to talk to customer service”
- “Disappointed in the service”
Cards Question:
- “I don't know what name to put on the ticket. I have green card and the Russian passport on the different last names”
- “I booked a flight gave my card # and I'm not finding it”
- “Someone stole my card and made a transaction on this website”
Account Question:
- “Money was taken out my account”
- “Credit on account”
- “Missing credit on account booking new flight”
Website/ Application Question:
- “Hi I bought a ticket on yall web site to fly with Delta pay for my ticket but I haven't receive no email”
Other Question:
- “Renting a car”
- “Change package”
- “Car”
About
Flight Booking, Customer Care, Room Booking
Website
Pros: Price was good, Easy to book, Easy booking, Price, Site filters
Cons: Customer service, Poor contact information, Non-existent customer service and deceptive advertising, Lack of response to consumer, Being given the runaround
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Orbitz is one of 20 brands of Travelport, Inc. The company is headquartered in Chicago IL. It was founded by five major companies (Northwest, American, Delta, Continental, and United) as an online service for customer benefits. Orbitz offers business travels, cruises, vocational packages, as well as comprehensive choice of hotels, car rental services and the like. The company provides 24\7 automated Orbitz TLC alert service, informing its customers about flight delays, gate changes, weather conditions and the like via PDA, pager, mobile phone or e-mail. Orbitz also offers a number of corporate travel management solutions.
Orbitz is ranked 111 out of 825 in Travel Agencies category
USA
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