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My husband and I spent $1200 on our tickets so we can go to my sister in law's wedding. We arrived at the airport and of course we couldn't get the tickets that we paid for. Apparently, orbitz didn't pay for my tickets, orbitz only a reservation. I am beyond pissed...
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Company wrote 0 public responses to the review from May 01, 2016.
1.0
#839375
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Problem Date: 4/16/2013; Purchase Date: 4/16/2013; Order numbers PBORB6438552614 and PBORB3958454394; Payments of $995.22 and $1043.22; Payment method: Visa credit card. I attempted to purchase two round trip tickets from Washington DC to Cancun, Mexico, but before the...
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Company wrote 0 private or public responses to the review from Jul 12, 2013.
jenn276
jenn276

Orbitz did finally admit that it was a website issue and they refunded my money. Oddly, they told me that US Airways charged a $150 per ticket cancellation fee, and that Orbit...

#428856
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Orbitz has the WORST customer service department, and they completely ROBBED $1400 from me. I purchased my ticket in September of 2012 to go to Brazil, due to extenuating circumstances, I was unable to go and i had to cancel my ticket about 2 month later. Mind you this...
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Company wrote 0 private or public responses to the review from Jun 26, 2013.
qabiltu
qabiltu

Update - I have been waiting for this issue to be resolved for almost a year, and nothing has been resolved yet. As you all can see, someone from orbitz goes by the name of Ro...

joshuaecks100
joshuaecks100

the same thing happened to me because they cant get the money back from the hotel...

#423620
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I tried to call and cancel my international flight on Orbitz. I was on hold for a whole hour every time without been able to speak to an agent. Then i emailed customerrelations@orbitz.com and got no reply. I got a survey to fill up for Orbitz services ,after filling it...
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Company wrote 0 public responses to the review from Jun 15, 2013.
Orbitz
Orbitz

Hi Anonymous, My name is Lynne, I‘m a member of the Orbitz Customer Relations Team. Sorry to hear you’ve had such difficulty. If you’d please email us at socialnetwork@o...

#419554
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I've had some good experience with Orbitz Customer Service before, and that explains why I'm still using the website to book nearly all my flights. But what happened to me today makes me have a second thought about the effectiveness of turning to Customer Support to...
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Company wrote 0 public responses to the review from May 06, 2013.
Orbitz
Orbitz

Hi, Anonymous, This is Robert, and I am part of the Orbitz Customer Relations team. I am sorry for the disservice from Orbitz. Please forward the Orbitz Record Locator to u...

#406063
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Orbitz website allowed us to choose specific seats for a multi-flight trip with another couple. Then, after taking our money on the website, they put a notice on the confirmation for both couples that said that our seats were not assigned. When we called to complain,...
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Company wrote 0 private or public responses to the review from Feb 17, 2012.
Anonymous
Gamovr

Dear Vikki at Orbitz: I wasted at least 6 hours of frustrating time talking to at least 7 people at Orbitz by email and by phone who also lied about being able to help me. An...

Orbitz
Orbitz

Dear Gamovr, My name is Vikki, and I am part of the Orbitz Customer Relations Team. I saw your comments and would like to see if I can assist. Please email me your Orbitz R...

#298000
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I will NEVER use Orbiz or any other web travel site again for booking hotels. They have a non-refundable and non changable policy when you need to change the date of stay at a hotel book through them. Call the hotel you wish to stay at DIRECTLY and book it. That way...
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Company wrote 0 private or public responses to the review from Sep 24, 2011.
Anonymous
Anonymous

I lost $120 also. Do not use orbitz. You will lose ALL of your money

Anonymous
Frustated

I know this has been some time ago but I am going through the same problem right now. I did not make these reservation. I had a friend make them and now we cannot go but 1 nig...

#263958
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It's so clear that the CR reps aren't trained enough, can't think through the issues, can't solve problems, and, simply read a script. Right now, I might just lose $2,600 in travel because of poor information I received when I needed to cancel a business trip (not an...
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Company wrote 0 private or public responses to the review from Aug 25, 2010.
Orbitz
Orbitz

Hi! My name is Tabbitha. I am a part of the Orbitz Customer Relations Team. I would like to see what I can do to assist you with the issue you have described. Please email ...

#195579
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