I've had two bad experiences with these (they are the same company) in regards to changing hotel reservations. Avoid or expect pain and expense (yours).
In both cases i THOUGHT i was making a reservation, not a pre-paid booking. In the first case my flight was cancelled and i couldn't make the hotel reservation. It took 5 or more calls and repeated stalling before i got the amount refunded.
Last week I used Orbitz for a hotel reservation. Or what i thought was a reservation, instead the full cost of the stay was charged to my card. A few days later i needed to adjust the reservation but Orbitz was completely unavailable after 4 or 5 attempts. At each call (you won't even get to a CS rep if you follow the correct prompts- that will dump you into a dead line- you have to try something they want, like a new reservation to reach a human), i was told that the 'system was down' and could "i call back after an hour". After four rounds of this, on different days, it became obvious that this is a tactic.
I'm now contacting my credit card company to dispute the charge. And remember, this is IN ADVANCE of a stay!
So - avoid orbitz!
This person wrote the review because of return, exchange or cancellation policy at Orbitz. Reviewer claimed that he or she lost $995 and wants Orbitz to issue a full refund.
The most disappointing in user's experience was non-existent customer service and deceptive advertising. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.