5.0
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I had a ticket booked in England and Had to cancel it ........Well I was like a wet hen trying to get a refund .....My sister had a heart attack and as the ticket was booked in England I was instructed to get verification from her doctor on the Hospitalization ......Boy have I been going off the deep end until I was instructed as to how to go about getting my refund ......well once I got the correct number I was taken care of lickety split .....This is a thank you for restoring my faith in you .....real professional service and kind understanding ....Thank you for your help Many times a resolution can be handled when you do not step back and really look at what you have to do

Product or Service Mentioned: Orbitz Customer Care.

Reason of review: Good customer service.

I didn't like: Poor contact information, Poor contact information and hours fighting a robot, Arguing with a computer.

Company wrote 0 public responses to the review from Nov 20, 2017.
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