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I've had two bad experiences with these (they are the same company) in regards to changing hotel reservations. Avoid or expect pain and expense (yours). In both cases i THOUGHT i was making a reservation, not a pre-paid booking. In the first case my flight was...
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1.0
I didn't like
  • Non-existent customer service and deceptive advertising
#951909
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Just had an experience with Orbitz, punch in one date and pay for a wrong date , then just lies on the phone . Never again
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Anonymous
Martin

Same thing happened to me. The dates and times that I selected were not reflected in my confirmation email. I also received an automatic entry generated by Orbitz in my cal...

3.0
Richfield Springs, New York
#910604
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If you are even THINKING of purchasing an airline ticket through Expedia or Orbitz and they offer you to purchase travel insurance..steer far away. Transamerican Casualty Insurance provides travel insurance but you can ONLY put a claim in if your are on your death bed...
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Dix Hills, New York
I didn't like
  • Travel insurance offered
#843367
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After using Orbits for 15 years, it saddens me to say, I will no longer continue to use this service. Purchased a flight on February 10th. Today, February 16th, the charge hasn't yet been debited. I called my bank, the bank asked me to call the airline, so I did. The...
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#791439
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I have been using ORBITZ since past 5 years but I had worst experience when I was expecting some favor from them.I have wasted lot of money in the past two months. I have booked my flight tickets through orbitz and when I asked cancel/change my flights, they are saying...
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I didn't like
  • Handling of reservations
#780078
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1.5 hours on the phone to change tix from NY to Helsinki. Asian rep picks up and tells me the insurance we bought is for medical and not flight changes. Tells me it will cost over $500 to change the flight and if the pattern is different from the original tix, she has...
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Orbitz
Orbitz

Hi,My name is Luisa, and I am part of the Orbitz Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us at soci...

1.2
I didn't like
  • Customer service
#775456
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I have travelled with Orbitz in the past and have been satisfied; however this current situation and the manner in which an agent addressed my concerns has left me highly doubtful that I will ever use Orbitz for future travel. The agent (Marvin) informed me that...
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Anonymous
Anonymous

This is the inherent problem with travel agencies, which Orbitz is. They are the customer of Delta, not you. You hired them to go to Delta and buy a ticket for you. Any sea...

Orbitz
Orbitz

Hi, anonymous,This is Robert, and I am part of the Orbitz Customer Relations team. We want to learn more about your experience so that we can address the issue. Please email...

1.0
Tuckahoe, New York
I didn't like
  • Agents
#666671
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I had a business trip to go to this weekend which is in 3 days and of course i knew I couldnt be picky with prices but when i logged in and saw the perfect hotel car and flight for the total about for 888.-- I was excited and I enter my cc number when i went to...
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Orbitz
Orbitz

Hi Anonymous,My name is Lynne; I’m a member of the Orbitz Customer Relations Team. We’d like to learn more about your experience so that we can address the issue. Please emai...

Bedford Hills, New York
#622173
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When tickets were purchased seat selections were chosen for both legs of our flight to Glasgow. We had row 12 going over and row 19 for the return, when I checked my reservation I saw that the seats had been removed and we had NO seat reservations. I have called...
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Orbitz
Orbitz

Hi,My name is Charlotte, and I am part of the Orbitz Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us at ...

1.0
I didn't like
  • Customer service
#617850
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Contact Orbitz

Mailing Address:
Orbitz, LLC
500 West Madison Street, Suite 1000,
Chicago, Illinois 60661
United States
Phone:
(312) 279-7740
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we booked a cruise on Orbitz. they offered an on board credit if we booked an outside cabin. We did for 3 people and when we paid, they gave us a hotel promo credit, that if we booked a hotel for $75 we get a discount. How absurd. we wanted the on board credit and they...
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Anonymous
casarock travel

sorry about your experience. while most people think they can get best deal by booking online thru orbitz, travelocity, priceline, or expedia they sometimes can get better dea...

#433207
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