Product: Orbitz Customer Care Clear all filters (0 of 19 reviews match)
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We always used Orbitz but never will again after they refused our refund saying they repeatedly couldn't get the agreement from the resort booked, when the travel contract clearly states refunds are issued minus 2 nights of the stay booked. We will not stop fighting -...
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2.0
Product
Orbitz Customer Care
#1175200
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I had a ticket booked in England and Had to cancel it ........Well I was like a wet hen trying to get a refund .....My sister had a heart attack and as the ticket was booked in England I was instructed to get verification from her doctor on the Hospitalization...
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5.0
Product
Orbitz Customer Care
I didn't like
  • Poor contact information
  • Arguing with a computer
  • Poor contact information and hours fighting a robot
#1134483
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I am exhausted from dealing with Orbitz to rebook flights that were previously cancelled. I spent 4 hours on the phone today and this wasn't the first time! I have had problems communicating with all of the foreigners they employ, who are mostly clueless! I bought...
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Orbitz Customer Care
#1100006
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THIS IS ABSOLUTELY REDICULOUS! I BOOK WITH ORBITZ OVER 100 TIMES A YEAR. WHEN I WANT ANYTHING RESOLVED IT NEVER GETS RESOLVED AND I WAIT OVER TWO HOURS FOR HELP WHICH DOES NOT GET ME ANY WHERE. AS OF NOW IT IS OVER 2 HOURS AND 20 MINUTES AND I AM STILL ON HOLD. MY TIME...
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Anonymous
Anonymous

Why do you deal with Orbitz 100 times a year when the company is incredibly incompetent and unethical. If it's not illegal the way Orbitz rips off its customers, it should be....

1.0
Product
Orbitz Customer Care
#870928
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The insurance that I bought from orbitz was a rip off according to the car rental agent. It took three days of phone calls to get a refund. Their customer service is a scam, when you ask for a refund they put you on hold and do not come back ever. I had one tell me she...
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1.0
Product
Orbitz Customer Care
I didn't like
  • Lack of response to consumer
#867882
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7 hours go by without a call back, but I expected this so I called again and was on hold for 17 minutes before I could speak to a rep, as we speak I'm on hold and writing this complaint. Still no answer and its been 36 minutes total!!!!! Orbitz Get It Together!!!! I will never use orbitz...
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Product
Orbitz Customer Care
#853001
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I am so very discouraged. TAM airlines made an involuntary change to my flights on a ticket I purchased through Orbitz. I requested a refund of the ticket for $1781 per policy for involuntary refunds. I have dealt with the Orbitz dedicated customer care team and now I...
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Orbitz
Orbitz

Hello, My name is Luisa, and I am part of the Orbitz Customer Relations Team. Per our phone conversation today, TAM airlines has authorized your refund request. We have proc...

1.0
Product
Orbitz Customer Care
#743746
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ORBITZ NEVER again- UNDERHANDED and DISHONEST, Treating Customers with INEQUALITY Orbitz is an unethical company. Please do NOT EVER consider using them if you want a pleasant trip or experience. I purchased airline tickets for the first time with Orbitz, for a trip...
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1.0
Product
Orbitz Customer Care
I didn't like
  • Dishonest unequal treatment
#576916
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We booked a trip from montreal to rio de janeiro 2 month before the Rio de Janeiro festival rock in rio . When we bought the ticket everything was corect and planned to be perfect. We travel with them often . The day we got to the airport we cpuldnt pass because we...
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Orbitz
Orbitz

Hi, My name is Kristi, and I am part of the Customer Relations Team. We weant to learn more about your experience so that we can address the issue. Please e-mail us at social...

Product
Orbitz Customer Care
#447952
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Send this up the line, to your managers and your chief executive. WAFFLE AND DAUB. You seriously have to be joking.You are owned by these airlines and you play out a guise of independent go between innocence,Your only interest is profit and no real care or any...
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Gothenburg, Vastra Gotaland
Product
Orbitz Customer Care
#421554
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