Not resolved
Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
Value for money

Contacted customer service and after an hour they called the host airline and basically if the dates are not identical I cannot get to use the refund. My date was April and I need an August date, but since I booked a flight to fly out on April, I have to use the refund specially on or before that month.

Does not help me with my flight in August! So I get the old story of its the airlines policy on this, what a bunch of BS I will never use Orbitz again! So basically I am out $2000.00 I will attempt to contact management and demand satisfaction on this issue.

Story to be continued. j.c.

Product or Service Mentioned: Orbitz Flight Booking.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $2000.

I liked: Easiness.

I didn't like: Lack of response to fix issue.

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