WOW, Orbitz has taken a great business model and turned it into trash with fraud and the worst customer no-service on the planet. My story begins with a vacation package booked in Cabo at "an etirely smoke-free property" which was also confirmed by an email which said "This property is entirely smoke-free".
Upon arrival (by my daughter and friend) it turned out to be a full out smoking hotel, and the room already had ashtrays full of butts to get started upon arrival! The entire hotel smelled like those glass lounges at the airport.
So after talking with 4 Orbitz people and "Edward" the top supervisor, the solution,after an hour on the phone, was to wait to see if the hotel could find them a less smelly room.While Edward did not admit to any mistakes or offer any credit/help he did say that any false info on the Orbitz web site is solely the hotel's fault as Orbitz has nothing to do with the posting!!! I could recite even more insane Orbitz statements but suffice it to say they have lost me for life as a former loyal customer.