Bogot, Distrito Especial
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2.6
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Update by user Jun 24, 2015

partially resolved, for the hotel piece

Original review posted by user Jun 24, 2015

This reservation is 3 weeks from now, I need to cancel the trip, and ORBITZ will issue a ZERO refund to my hotel payment. Also, a very low refund to the flight.

So far, I have always had great experiences with ORBITZ, I am surprised by this situation. I understand if there is a penalty, but this extreme!!! when the hotel will surely find someone else to book the room, makes no sense.

Same thing with the airplane ticket, I will end up paying the same amount if I want to somehow rescue ticket value. In short, I will be charged $155.00 total Airline and Orbitz change fees + any difference in airfare.

I feel like I should book directly with airlines and hotels next time. No hotel has ever been this unreasonable.

Reason of review: Problems with payment.

Monetary Loss: $852.

Preferred solution: Full refund.

I liked: Price, Easiness.

I didn't like: Lack of personal service, Unreasonableness in no refunding.

Company wrote 0 private or public responses to the review from Jun 24, 2015.
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