Bogot, Distrito Especial
Customer service
Insurance Quality
Price Affordability

Update by user Jun 24, 2015

partially resolved, for the hotel piece

Original review posted by user Jun 24, 2015

This reservation is 3 weeks from now, I need to cancel the trip, and ORBITZ will issue a ZERO refund to my hotel payment. Also, a very low refund to the flight.

So far, I have always had great experiences with ORBITZ, I am surprised by this situation. I understand if there is a penalty, but this extreme!!! when the hotel will surely find someone else to book the room, makes no sense.

Same thing with the airplane ticket, I will end up paying the same amount if I want to somehow rescue ticket value. In short, I will be charged $155.00 total Airline and Orbitz change fees + any difference in airfare.

I feel like I should book directly with airlines and hotels next time. No hotel has ever been this unreasonable.

Reason of review: Problems with payment.

Monetary Loss: $852.

Preferred solution: Full refund.

I liked: Price, Easiness.

I didn't like: Lack of personal service, Unreasonableness in no refunding.

Company wrote 0 private or public responses to the review from Jun 24, 2015.
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