Update by user Jun 24, 2015
partially resolved, for the hotel piece
Original review posted by user Jun 24, 2015
This reservation is 3 weeks from now, I need to cancel the trip, and ORBITZ will issue a ZERO refund to my hotel payment. Also, a very low refund to the flight.
So far, I have always had great experiences with ORBITZ, I am surprised by this situation. I understand if there is a penalty, but this extreme!!! when the hotel will surely find someone else to book the room, makes no sense.
Same thing with the airplane ticket, I will end up paying the same amount if I want to somehow rescue ticket value. In short, I will be charged $155.00 total Airline and Orbitz change fees + any difference in airfare.
I feel like I should book directly with airlines and hotels next time. No hotel has ever been this unreasonable.
Reason of review: Problems with payment.
Monetary Loss: $852.
Preferred solution: Full refund.
I liked: Price, Easiness.
I didn't like: Lack of personal service, Unreasonableness in no refunding.