Product: Orbitz Room Booking Clear all filters (12 of 12 reviews match)
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I called Orbitz immediately to have the issue resolved. After 1 hour and 8 minutes and speaking to the supervisor I was told there was nothing Orbitz could do to resolve my issue and move the dates. They tried to tell me that the hotel had to make the change. I called...
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1.0
Product
Orbitz Room Booking
#1060214
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I made a hotel reservation in NYC which was cancelable up to the day before the reservation. Three days before the stay, I attempted to cancel online. The web site would not allow me to cancel online. I then called Orbitz and spoke with a representative that was not...
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1.8
Product
Orbitz Room Booking
#971388
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Last week I used Orbitz for a hotel reservation. Or what i thought was a reservation, instead the full cost of the stay was charged to my card. A few days later i needed to adjust the reservation but Orbitz was completely unavailable after 4 or 5 attempts. At each...
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1.0
Product
Orbitz Room Booking
I didn't like
  • Non-existent customer service and deceptive advertising
#951909
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Booked a hotel with Orbitz, when I got to the hotel I gave the receptionist a copy of my reservation made though Orbitz. When the credit card invoice arrived I was double charged , once by Orbitz for $201 and once by Holiday Inn for $164. I called Orbitz to see why...
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1.0
Product
Orbitz Room Booking
I didn't like
  • Being lied to
  • Customer service
  • Unreasonableness in no refunding
#943700
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Booked our Hotel Room Thru Orbitz. They advertised, lowest price Guaranteed. Did a search and found an Ocean Front, King Size Bed with a balcony, at such a deep discounted rate, you had to guarantee with a credit card, and the reservation was not cancelable! Arrived at...
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Orbitz
Orbitz

Hi WarrenP, My name is Lynne; I’m a member of the Orbitz Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email u...

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Orbitz Room Booking
#462959
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Yeah i was not warned that i had pay 15 dollars day parking fee or i have pay use refregertor 10 dollars days tv is crappy and outdated there ant poison under seat cusion on chair no free internet this whole stay is making me not want ever use orbits if can please...
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Orbitz
Orbitz

Hi, oswald99, This is Robert, and I am part of the Orbitz Customer Relations team. We want to learn more about your experience so that we can address the issue. Please email...

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Orbitz Room Booking
#435661
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Orbitz booked hotel pigpen -aka Ocean Surf Hotel
We arrived at Ocean Surf Hotel in N.Miami Beach, FL. It was so filthy, damaged--like room door did not close, torn carpet (see picture), MOLD,food on greasy bedside table. We left after looking at 2 disgusting rooms, called Orbitz and told them what happened. Several...
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Product
Orbitz Room Booking
#418374
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I recently booked a business trip from Oakland to Chicago. Hotel stay at Sheraton O'Hare for 5 nights. Unfortunately, my Mother has become very ill with an infection in her heart valve. This requires to inject antibiotics into my mother every day for the next 6...
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Orbitz
Orbitz

Hi Anonymous 402259, My name is Lynne. I’m a member of the Orbitz Customer Relations Team. I’m sorry you’ve had such a difficult experience. Unfortunately, the cancella...

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Orbitz Room Booking
#402259
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Orbitz is a fraud- In my hotel confirmation they say " You are covered by price assurance.Get an automatic refund if another customer books the same hotel at a lower price" I called them and told them my friend booked the same room for the same date directly with the...
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Orbitz
Orbitz

Hi, My name is Lynne and I\'m a member of the Orbitz Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us ...

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Orbitz Room Booking
#282083
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Booked hotel room for La Quinta thru Orbitz. Had to cancel due to flu the day of the reservation. La Quinta has a cancellation policy of 6pm the day of the reservation....but Orbitz has an agreement with them to say that they have a 24 hour cancellation policy...thus...
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Anonymous
Seran

I am suppose to get marry in Paris on Aug 18, bought flight tkts thru orbitz, leaving houston on Aug 12 - Aug 21, 2011, and my husband was helping my friend to book the flight...

Orbitz
Orbitz

Dear Valued Customer, My Name is Vikki, and I am part of the Orbitz Customer Relations Team. I saw your comments and would like to see if I can assist. Please email me, yo...

Product
Orbitz Room Booking
#214267
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