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I booked a trip to Los Cabos, Mexico, on Delta through Orbitz and months later the same trip was more than $300 dollars less on their own website. I quickly contacted them to get their "PRICE ASSURANCE GUARANTEE".

Well, even though all the information was not on their website regarding the price assurance, when they responded they said the trip had to: 1) be purchased through them, 2) for the same number of people, 3) in the same airline, 4) on the same day, 5) at the same time, 6) on the same flight. WHAT A SCAM! Price guarantees generally require proof that the same flight is available cheaper. They had the same exact trip advertised for $300+ dollars less but now someone had to buy a ticket through them to make their guarantee good.

Their customer service is useless!

They only repeated their policy in their responses without any intention to achieve a fair and reasonable resolution or customer satisfaction. LESSON LEARNED!

Product or Service Mentioned: Orbitz Flight Booking.

Monetary Loss: $300.

Company wrote 0 public responses to the review from Jan 10, 2013.
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