Orbitz
Orbitz Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Orbitz has a 1.7 star rating from 380 reviews and 28% would recommend; most feedback is unfavorable with frequent complaints about refunds, billing and customer service responsiveness.
Key Takeaways for Future Customers
- Check Orbitz reviews and confirmation details carefully before purchase.
- Expect potential delays reaching support for refunds or itinerary issues.
Negative Feedback / Risk Areas
- Frequent Orbitz customer complaints cite poor customer service and difficulty obtaining refunds.
- Reports of double charges, lost reservations, and unresolved billing disputes.
Positive Feedback
Some customers praise easy booking, good prices, and occasional helpful agents who resolved issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Orbitz has a 1.7 star rating from 380 reviews and 28% would recommend; most feedback is unfavorable with frequent complaints about refunds, billing and customer service responsiveness.
Key Takeaways for Future Customers
- Check Orbitz reviews and confirmation details carefully before purchase.
- Expect potential delays reaching support for refunds or itinerary issues.
Negative Feedback / Risk Areas
- Frequent Orbitz customer complaints cite poor customer service and difficulty obtaining refunds.
- Reports of double charges, lost reservations, and unresolved billing disputes.
Positive Feedback
Some customers praise easy booking, good prices, and occasional helpful agents who resolved issues.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Jose, California
Excellent services.
I get what I needs - help me to book a flight using my Orbitz credit.she is very patient with me and very knowledgeable.
Thanks,
Connie
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHi I missed my flght from Bangkok to...
- - Missed Bangkok to Saigon Flight 600 due to confusing E visa info.
- - Requests rebooking and flight credit, including Thien Hai Hotel credit.
Hi
I missed my flght from Bangkok to Vietnam Flight # 600 from Bangkok to Saigon due to confusing E visa information on form, i am asking to rebook the flight and to give me credit including the hotel booking Thien Hai Hotel in Saigon BR JornT.Torgersen j.t.torgersen@***.com
- Good company
- Should be more easy for direct contact direct chat toll free intl tel number
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cambridge, Massachusetts
Urgent Complaint – False Advertising and Request for Reimbursement
- - Feb 14–21, 2026 trip; Ademir & Ana Pinto; resort fell short.
- - Beach not onsite; across crowded street; no chairs.
- - Poor dining; left early; airfare $520.84.
This refers to a vacation package from February 14, 2026, to February 21, 2026, for Ademir Pinto and Ana Pinto (account: ad.ana.marci@***.com).
Good morning. I am extremely disappointed with the entire trip booked through Orbitz.
The property, DEJA All Inclusive Resort, is not even close to what was advertisedit is far from being a resort and does not meet basic expectations.
Here are the major issues we experienced:
The advertisement described a beach property, but there is no beach on-site. Instead, it is across a very crowded and dangerous street. The beach is public, requires an entry fee, and offers no chairs, umbrellas, drinks, or water. Activities must be paid for separately, and the beach closes at 5:30 PM daily, leaving no access afterward.
The so-called all-inclusive resort only has one overcrowded restaurant.
The food quality was extremely poor, and there were long lines for breakfast and lunch.
For dinner, we attempted to reserve the Italian Ristorante, which turned out to be just extra seating on a balcony. There was no separate kitchenone waiter simply fetched food from the buffet.
The bathroom shower drain did not work properly, adding to the discomfort.
I was scheduled to stay from February 14 to February 21 (7 days), but the conditions were so unacceptable that I could not stay beyond two days. We even had to purchase new airfare of $520.84 to leave early.
This experience was misleading and constitutes false advertising, as nothing shown on the booking page reflects reality.
I am extremely upset and will be seeking reimbursement for this vacation. Please advise on the next steps to resolve this matter promptly.
Thank you for your immediate attention.
- Frequent exclusive deals and competitive rates for flights
- Not being able to talk to someone in customer service
Preferred solution: Price reduction
User's recommendation: Don't Go it's not safe there, plus nothing showing in photo is real.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Palmdale, California
I tried to book a hotel for tonight and...
- - Booked for tomorrow by mistake and couldn't cancel without losing money.
- - Orbitz canceled the booking and refunded money as a one-time exception.
I tried to book a hotel for tonight and accidentally booked it for tomorrow within 5 minutes found my error and you are not allowed to cancel and without losing all your money. This seems rather unfair.
my husband was at the hotel and they said they could not change the booking.
Took a bit to find a phone number to call but I found it and Orbitz was able to cancel my booking and refund my money as a one time exception. Thank you for your amazing customer service!
User's recommendation: I have always had great success booking with Orbitz will definitely keep using them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Santa Clara, California
Ticket cancellation,refund request
The case of cancellation and refund is now under the control of the airline, Etihad Airways. Orbitz tells me that they will get back to me by email once they hear from the sirline
- Good customer service
- Website is not sufficiently transparent for customer care
Preferred solution: Full refund
User's recommendation: To contact pissedconsumer.com over issues concerning customer care of companies as I did. The service is excellent
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Spanish Fork, Utah
Card over charge
Marc was the best help ever, best costumer service, answered all my questions. I had a good experience.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dallas, Texas
Need to talk to the agent before booking flight from DFW TO BUFFALO NY
Please call me
224558****
TY
I need to know the flight Im trying to book is confirmed flight or stand by before I pay it.
Willemstad, Curacao
I paid for a ticket and never received one
- - An agent promised an email correction yesterday, but it didn't arrive.
- - Today Randall, properly trained, resolved the issue.
Yesterday, an agent told me they made the correction and an email reflecting the change would be sent.
NONE of that happened.
I had to call back today. An agent by the name of Randall, who was properly trained, made EVERYTHING happen.
Morelia, Michoacán
Status of Etihad airline flights apropos ME war
Wanted to get an update on whether I will receive a refund for my flight that the airline will likely cancel because of force majeure
User's recommendation: Orbitz does not disclose its customer service number but PissedConsumer helped me to obtain it and call them through their site. 100% satisfied with PissedConsumer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brooklyn, New York
I want a refund for my cancelled flight.
My 3:50 p.m. flight was cancelled from Buffalo to LaGuardia on November 9, 2025.
I want a refund.
Heather Skydell
redtodye4@***.com
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ruidoso, New Mexico
Thievery
- - Charged $9 for a Stay Protection Plan advertised as $4.50.
- - Support is hard to reach by phone.
- - Customer is considering a class-action lawsuit.
Choose Stay Protection Plan for $4.50, and they charged me $9. Thieving bastards need a class action lawsuit, as this seems to be a standard procedure for Orbitz, which is why they make it so difficult to reach them by phone.
Class action attorneys being contacted. Only thing Orbitz is good for is giving overseas *** day jobs.
- Orbitz is the con
- Thieving bastards
Preferred solution: $4.50 for charging me DOUBLE for Stay Protection Plan. Full refund and attorneys fees for class action lawsuit if money is not refunded immediately.
User's recommendation: DO NOT RECOMMEND!!! Would be zero stars if possible.
Seattle, Washington
Need to talk to agent don’t have the confirmation number
No confirmation number was provided by orbitz for the flight from Seattle to Asunción or airline company nothing
User's recommendation: Make sure to contact orbit z
Atlanta, Georgia
Cancelation refund
Refund issues resolved thanks to my agent. He did an exceptional job negotiating for me, and it's greatly appreciated.
- Are able to resolve issues promptly
Preferred solution: Full refund
Travel Expert Talks
Travel Tips: Airbnb VS Traditional Renting
Is it safe to rent from local vacation rental owners? What are the pros and cons of Airbnb and VRBO? Mary Branum, a vacation rentals expert, shares her tips on how to look for places to stay, what are the best vacation rentals websites, how to avoid scams during bookings, and what to do if you face some issues.
Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.
Louisville, Kentucky
Hertz Issue
- - Hertz posted hours were incorrect; evidence attached.
- - Orbitz case number not shared; agent says only verbal.
The Hertz stores posted hours were incorrect. I attached pictures for evidence.
The Orbitz case number for the situation was not shared with me in the email thread, as the agent stated that they were only allowed to share it verbally. I hope that within the 72-hour follow-up deadline, Orbitz will respond and will have rectified the matter.
Preferred solution: Full refund
Greenville, South Carolina
Seating assignments
When I booked, I requested seats, two on outbound, two on inbound. I received them on inbound, but only one on outbound.
Preferred solution: Another better seat
Canovanas, Puerto Rico
No pick up
- - I reserved and prepaid a car via Orbitz with a confirmation number.
- - On arrival in Puerto Rico, no cars were available, costing hundreds in taxis.
Reserved a car several months in advance then prepaid for it with a confirmation number. Car was booked through Orbitz paid for through Orbitz when I reach Puerto Rico no cars available cost me hundreds of dollars extra for taxis and Ubers since no other cars was available on the island for the holiday.
Have called an email several times. Only get to talk to an AI operator no resolve yet going on seven days
About
, , , ,
Orbitz is one of 20 brands of Travelport, Inc. The company is headquartered in Chicago IL. It was founded by five major companies (Northwest, American, Delta, Continental, and United) as an online service for customer benefits. Orbitz offers business travels, cruises, vocational packages, as well as comprehensive choice of hotels, car rental services and the like. The company provides 24\7 automated Orbitz TLC alert service, informing its customers about flight delays, gate changes, weather conditions and the like via PDA, pager, mobile phone or e-mail. Orbitz also offers a number of corporate travel management solutions.
Orbitz is ranked 128 out of 3160 in Travel category
USA
Brands Related to Orbitz
Expedia
“I booked a room on online last Saturday this hotel at Sonesta Select Charlotte University Research Park....“
Hotels Com
“We booked Motel 6 in E Dania in Ft. Lauderdale, FL. It looked like a nice place based on pictures. When...“
Travelocity
“I was making a reservation on the Sheraton website. My reservation came up on Travelocity. The travel...“
Vrbo
“VRBO Disaster I booked a VRBO for March 7-22 on September 17 of last year. Later that month I reached...“
Companies Similar to Orbitz
Priceline
“I booked a room at Extended Stay America Fort Myers Northeast through Priceline, expecting...“
Kayak
“I need to cancel the reservation because they were made for the wrong dates I am trying to cancel a...“
Booking
“apartment was listed on booking.com as a fab modern 2 bed place with 10/10 reviews. Was a filthy damp...“
Momondo
“{{Redacted}} I deposited rs 10000 for three days and got deposit back with commission.On 23/12/25 i was...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.