Orbitz SUCKS, Booked Flight, Hotel & Car Via Orbitz. Had a four night stay in Flagstaff A.Z @ Quality Inn.Had to leave after 2 days , The room was just dirty. Front desk told me to get refund from Orbitz. Just getting run around from Orbitz. They said they paid hotel...Read more
I didn't like
- Refund policy
Booked Jamaica Inn Jamaica for Auguat 23 through August 28, 2018. upon arrival to hotel staff told us under 10 years old is not accepted on property. After an hour talking to staffs and managers trying to see if an exception could be made we weren't getting any where....Read more
Thought I was booking through Expedia & it just took me over to Orbitz somehow without my noticing. By the time I did, I was already too far into the reservation to start over. I called them after booking a flight to just cancel the insurance I purchased. The automated...Read more
I didn't like
- Ability to change
- Non-existent customer service and deceptive advertising
Orbitz - Well, i cancelled my flight ticket to Madrid
Well, i can not comunicate to customer service to known why was not refund part of my cancel flight ticket !???
Orbitz - Receiving a credit back takes weeks
I rented a car, and cancelled within 5 minutes after my card was authorized. It takes us to 15days first r your credibility t to be returned.
Orbitz - Bad service
I booked a flight on 06-03-18 and they charged my debit card twice and put my last name for my first name and told me they could not correct it the airline had too wich was not true, finally i got it corrected after being on the phone for 2 hrs. I will never use orbitz again.
I booked 4 flight tickets than call for Flight date changed , they charged me for the change .than 3 days later I am getting email that my booking was cancelled because of Orbitz agent wrong documentation of the reservation. So with no reservation and tickets I asked...Read more
I cancelled the trip within 24 hours of their courtesy cancellation policy because my granddaughter could not go on the trip she was a baby 9 months old and had ear infections and now needed tube surgery immediately so the doctor said no flying so I cancelled the trip...Read more
Contacted customer service and after an hour they called the host airline and basically if the dates are not identical I cannot get to use the refund. My date was April and I need an August date, but since I booked a flight to fly out on April, I have to use the refund...Read more
I didn't like
- Lack of response to fix issue
We always used Orbitz but never will again after they refused our refund saying they repeatedly couldn't get the agreement from the resort booked, when the travel contract clearly states refunds are issued minus 2 nights of the stay booked. We will not stop fighting -...Read more
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