Orbitz Reviews and Complaints
Add to comparison
3
Issues
resolved
380
Total
reviews
$200K
Claimed
losses
$1.1K
Avg
loss
31.5K
Page
views
What was your experience with Orbitz?
Customers don't like
- Customer service
- Poor contact information
- Ability to change
Customers like
- Easy to book
- Price
- Easiness
Orbitz - Well, i cancelled my flight ticket to Madrid
Well, i can not comunicate to customer service to known why was not refund part of my cancel flight ticket !???
Orbitz - Receiving a credit back takes weeks
I rented a car, and cancelled within 5 minutes after my card was authorized. It takes us to 15days first r your credibility t to be returned.
Orbitz - Bad service
I booked a flight on 06-03-18 and they charged my debit card twice and put my last name for my first name and told me they could not correct it the airline had too wich was not true, finally i got it corrected after being on the phone for 2 hrs. I will never use orbitz again.
I booked 4 flight tickets than call for Flight date changed , they charged me for the change .than 3 days later I am getting email that my booking was cancelled because of Orbitz agent wrong documentation of the reservation. So with no reservation and tickets I asked...
Read more
I cancelled the trip within 24 hours of their courtesy cancellation policy because my granddaughter could not go on the trip she was a baby 9 months old and had ear infections and now needed tube surgery immediately so the doctor said no flying so I cancelled the trip...
Read more
Product
Contacted customer service and after an hour they called the host airline and basically if the dates are not identical I cannot get to use the refund. My date was April and I need an August date, but since I booked a flight to fly out on April, I have to use the refund...
Read more
Product
I liked
- Easiness
I didn't like
- Lack of response to fix issue
We always used Orbitz but never will again after they refused our refund saying they repeatedly couldn't get the agreement from the resort booked, when the travel contract clearly states refunds are issued minus 2 nights of the stay booked. We will not stop fighting -...
Read more
Orbitz has you pay for Travel Insurance (through AIG) - But refuses to refund if you are sick and even if you cancel over 48 hrs in advance!! This IS a B.S. rip off! Given my A-Fib and prior stroke, I took out travel Insurance on Orbitz! A few days prior to the trip,...
Read more
Product
I liked
- Convenience
I didn't like
- Service and insurance
Got asked to answer a survey on recent hotel stay through Orbitz. Had no email confirmation, no email update closer to stay, no correspondence. At end of weekend of expected stay I received a survey about how was my stay? Have tried to contact Orbitz with no success,...
Read more
I didn't like
- No email confirmation of reservation
- Poor data handling
- Customer service
Similar to Orbitz
I had a ticket booked in England and Had to cancel it ........Well I was like a wet hen trying to get a refund .....My sister had a heart attack and as the ticket was booked in England I was instructed to get verification from her doctor on the Hospitalization...
Read more
Product
I didn't like
- Poor contact information
- Arguing with a computer
- Poor contact information and hours fighting a robot
I always go directly to the travel insurance provider and not thru Orbitz because the provider will be the party who pays your claim. Orbitz wont help. GENERALI www.general...