Orbitz Reviews and Complaints
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3
Issues
resolved
376
Total
reviews
$200K
Claimed
losses
$1.1K
Avg
loss
30.9K
Page
views
What was your experience with Orbitz?
Customers don't like
- Customer service
- Poor contact information
- Ability to change
Customers like
- Easy to book
- Price
- Easiness
I cancelled the trip within 24 hours of their courtesy cancellation policy because my granddaughter could not go on the trip she was a baby 9 months old and had ear infections and now needed tube surgery immediately so the doctor said no flying so I cancelled the trip...
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Contacted customer service and after an hour they called the host airline and basically if the dates are not identical I cannot get to use the refund. My date was April and I need an August date, but since I booked a flight to fly out on April, I have to use the refund...
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Product
I liked
- Easiness
I didn't like
- Lack of response to fix issue
We always used Orbitz but never will again after they refused our refund saying they repeatedly couldn't get the agreement from the resort booked, when the travel contract clearly states refunds are issued minus 2 nights of the stay booked. We will not stop fighting -...
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Orbitz has you pay for Travel Insurance (through AIG) - But refuses to refund if you are sick and even if you cancel over 48 hrs in advance!! This IS a B.S. rip off! Given my A-Fib and prior stroke, I took out travel Insurance on Orbitz! A few days prior to the trip,...
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Product
I liked
- Convenience
I didn't like
- Service and insurance
Got asked to answer a survey on recent hotel stay through Orbitz. Had no email confirmation, no email update closer to stay, no correspondence. At end of weekend of expected stay I received a survey about how was my stay? Have tried to contact Orbitz with no success,...
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I didn't like
- No reply on emails asking for survey
- No email confirmation of reservation
- Poor data handling
I had a ticket booked in England and Had to cancel it ........Well I was like a wet hen trying to get a refund .....My sister had a heart attack and as the ticket was booked in England I was instructed to get verification from her doctor on the Hospitalization...
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Product
I didn't like
- Arguing with a computer
- Poor contact information and hours fighting a robot
- Poor contact information
I am exhausted from dealing with Orbitz to rebook flights that were previously cancelled. I spent 4 hours on the phone today and this wasn't the first time! I have had problems communicating with all of the foreigners they employ, who are mostly clueless! I bought...
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Product
I recently had a horrible experience with Orbitz. I was booking a vacation for myself, and my family who lives in another state. I was on the phone for three and half hours with the Orbitz rep. The booking took forever. The Orbitz rep keept telling me her system was...
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Orbitz - Reembolso seguro renta vehculo
Doble cobro de cobertura por seguro de renta de vehculo. La pliza pagada en el portal de Orbitz no fue reconocido por las leyes panameas.
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I set up a flight to visit my granddaughter from LAX to Houston. I selected the flight, hotel and rental car and selected the "TOTAL PACKAGE PROTECTION" insurance. My daughter is pregnant with my second grandchild and I knew she would have a hard time with this...
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I always go directly to the travel insurance provider and not thru Orbitz because the provider will be the party who pays your claim. Orbitz wont help. GENERALI www.general...