Orbitz Reviews and Complaints
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Customers don't like
- Customer service
- Ability to change
- Poor contact information
Customers like
- Easy to book
- Price
- Easiness
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Never received my refund from Orbitz.
Cancled a reatal car never received my refund they claimed to have sent the thirty dollars refund but my bankCredit one never received it and they still haven't gave me my thirty dollars back I wouldn't refer this company to none of my friends or family never used Orbitz
Orbitz SUCKS, Booked Flight, Hotel & Car Via Orbitz. Had a four night stay in Flagstaff A.Z @ Quality Inn.Had to leave after 2 days , The room was just dirty. Front desk told me to get refund from Orbitz. Just getting run around from Orbitz. They said they paid hotel...
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I didn't like
- Refund policy
Booked Jamaica Inn Jamaica for Auguat 23 through August 28, 2018. upon arrival to hotel staff told us under 10 years old is not accepted on property. After an hour talking to staffs and managers trying to see if an exception could be made we weren't getting any where....
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Thought I was booking through Expedia & it just took me over to Orbitz somehow without my noticing. By the time I did, I was already too far into the reservation to start over. I called them after booking a flight to just cancel the insurance I purchased. The automated...
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Anonymous
I appreciate your responses. I've never really had issues with online bookings before although I normally use a travel agent. But when going through the airline directly costs...
Anonymous
What do you expect? Customer service representatives cost money. You are trying to save money by booking through an online service rather than working directly with the airlin...
I didn't like
- Non-existent customer service and deceptive advertising
- Ability to change
Orbitz - Well, i cancelled my flight ticket to Madrid
Well, i can not comunicate to customer service to known why was not refund part of my cancel flight ticket !???
Orbitz - Receiving a credit back takes weeks
I rented a car, and cancelled within 5 minutes after my card was authorized. It takes us to 15days first r your credibility t to be returned.
Orbitz - Bad service
I booked a flight on 06-03-18 and they charged my debit card twice and put my last name for my first name and told me they could not correct it the airline had too wich was not true, finally i got it corrected after being on the phone for 2 hrs. I will never use orbitz again.
Product
I booked 4 flight tickets than call for Flight date changed , they charged me for the change .than 3 days later I am getting email that my booking was cancelled because of Orbitz agent wrong documentation of the reservation. So with no reservation and tickets I asked...
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I cancelled the trip within 24 hours of their courtesy cancellation policy because my granddaughter could not go on the trip she was a baby 9 months old and had ear infections and now needed tube surgery immediately so the doctor said no flying so I cancelled the trip...
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Similar to Orbitz
Contacted customer service and after an hour they called the host airline and basically if the dates are not identical I cannot get to use the refund. My date was April and I need an August date, but since I booked a flight to fly out on April, I have to use the refund...
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Product
I liked
- Easiness
I didn't like
- Lack of response to fix issue
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Now you see why booking travel and lodging, etc. with these third party outfits like Orbitz and others is a very bad idea. Book direct with the airline, hotel, etc. and when/i...