Orbitz
Orbitz Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Orbitz has a 1.7 star rating from 374 reviews, with 27% likely to recommend; consumers report high prices and frequent dissatisfaction, especially around refunds, cancellations and customer service.
Key Takeaways for Future Customers
- Expect mixed results on bookings; check confirmation and payment immediately when reading Orbitz reviews.
- Be prepared to pursue refunds and billing issues persistently; customer service response can be slow.
Negative Feedback / Risk Areas
- Recurring Orbitz customer complaints include missing reservations, double charges, refund delays and poor support.
- Problems reported with cancellations, insurance claims, billing and inability to reach a human agent for urgent help.
Positive Feedback
Some customers praise easy booking, good prices and individual agents who resolved issues and secured refunds.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Orbitz has a 1.7 star rating from 374 reviews, with 27% likely to recommend; consumers report high prices and frequent dissatisfaction, especially around refunds, cancellations and customer service.
Key Takeaways for Future Customers
- Expect mixed results on bookings; check confirmation and payment immediately when reading Orbitz reviews.
- Be prepared to pursue refunds and billing issues persistently; customer service response can be slow.
Negative Feedback / Risk Areas
- Recurring Orbitz customer complaints include missing reservations, double charges, refund delays and poor support.
- Problems reported with cancellations, insurance claims, billing and inability to reach a human agent for urgent help.
Positive Feedback
Some customers praise easy booking, good prices and individual agents who resolved issues and secured refunds.
Media from reviews
Morelia, Michoacán
Status of Etihad airline flights apropos ME war
Wanted to get an update on whether I will receive a refund for my flight that the airline will likely cancel because of force majeure
User's recommendation: Orbitz does not disclose its customer service number but PissedConsumer helped me to obtain it and call them through their site. 100% satisfied with PissedConsumer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cambridge, Massachusetts
Urgent Complaint – False Advertising and Request for Reimbursement
This refers to a vacation package from February 14, 2026, to February 21, 2026, for Ademir Pinto and Ana Pinto (account: ad.ana.marci@***.com).
Good morning. I am extremely disappointed with the entire trip booked through Orbitz.
The property, DEJA All Inclusive Resort, is not even close to what was advertisedit is far from being a resort and does not meet basic expectations.
Here are the major issues we experienced:
The advertisement described a beach property, but there is no beach on-site. Instead, it is across a very crowded and dangerous street. The beach is public, requires an entry fee, and offers no chairs, umbrellas, drinks, or water. Activities must be paid for separately, and the beach closes at 5:30 PM daily, leaving no access afterward.
The so-called all-inclusive resort only has one overcrowded restaurant.
The food quality was extremely poor, and there were long lines for breakfast and lunch.
For dinner, we attempted to reserve the Italian Ristorante, which turned out to be just extra seating on a balcony. There was no separate kitchenone waiter simply fetched food from the buffet.
The bathroom shower drain did not work properly, adding to the discomfort.
I was scheduled to stay from February 14 to February 21 (7 days), but the conditions were so unacceptable that I could not stay beyond two days. We even had to purchase new airfare of $520.84 to leave early.
This experience was misleading and constitutes false advertising, as nothing shown on the booking page reflects reality.
I am extremely upset and will be seeking reimbursement for this vacation. Please advise on the next steps to resolve this matter promptly.
Thank you for your immediate attention.
- Frequent exclusive deals and competitive rates for flights
- Not being able to talk to someone in customer service
Preferred solution: Price reduction
User's recommendation: Don't Go it's not safe there, plus nothing showing in photo is real.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brooklyn, New York
I want a refund for my cancelled flight.
My 3:50 p.m. flight was cancelled from Buffalo to LaGuardia on November 9, 2025.
I want a refund.
Heather Skydell
redtodye4@***.com
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ruidoso, New Mexico
Thievery
Choose Stay Protection Plan for $4.50, and they charged me $9. Thieving bastards need a class action lawsuit, as this seems to be a standard procedure for Orbitz, which is why they make it so difficult to reach them by phone.
Class action attorneys being contacted. Only thing Orbitz is good for is giving overseas *** day jobs.
- Orbitz is the con
- Thieving bastards
Preferred solution: $4.50 for charging me DOUBLE for Stay Protection Plan. Full refund and attorneys fees for class action lawsuit if money is not refunded immediately.
User's recommendation: DO NOT RECOMMEND!!! Would be zero stars if possible.
Seattle, Washington
Need to talk to agent don’t have the confirmation number
No confirmation number was provided by orbitz for the flight from Seattle to Asunción or airline company nothing
User's recommendation: Make sure to contact orbit z
Atlanta, Georgia
Cancelation refund
Refund issues resolved thanks to my agent. He did an exceptional job negotiating for me, and it's greatly appreciated.
- Are able to resolve issues promptly
Preferred solution: Full refund
Louisville, Kentucky
Hertz Issue
The Hertz stores posted hours were incorrect. I attached pictures for evidence.
The Orbitz case number for the situation was not shared with me in the email thread, as the agent stated that they were only allowed to share it verbally. I hope that within the 72-hour follow-up deadline, Orbitz will respond and will have rectified the matter.
Preferred solution: Full refund
Greenville, South Carolina
Seating assignments
When I booked, I requested seats, two on outbound, two on inbound. I received them on inbound, but only one on outbound.
Preferred solution: Another better seat
Canovanas, Puerto Rico
No pick up
Reserved a car several months in advance then prepaid for it with a confirmation number. Car was booked through Orbitz paid for through Orbitz when I reach Puerto Rico no cars available cost me hundreds of dollars extra for taxis and Ubers since no other cars was available on the island for the holiday.
Have called an email several times. Only get to talk to an AI operator no resolve yet going on seven days
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hilliard, Ohio
Refund
I purchased travel insurance from you and you want to give me a Credit and I need my money. Youre asking for information that I cant provide because of Hippa Laws and Legal reasons.
This process for $157.18 is ridiculous, especially because Im experiencing a Life and Death Emergency for my Son. I will continue to Complain and contact anyone and everyone until I receive the money refund I deserve because of following your rules on the Cancellation Insurance Policy
- Taking advantage of their customers
Preferred solution: Full refund
User's recommendation: Don’t purchase Insurance through Orbitz, they have a third party that’s not following the policy for Cancellation Insurance
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerItinerary credit 731849****45
Static during the call never resolved the issue with the credit. I wanted to make a request for an extension to the credit date.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInsurance fraud committed by Orbitz. Police report will follow.
Orbits is selling insurances for car rental that do not exist.
When you use them and file a claim the insurance company, Travel Guard Group says that the policy doesnt exist.
I think orbits is selling fake insurances and pocketing the money.
Of course when you call them there is no option to talk to an operator.
Its a well articulated scam.
DO NOT BUY INSURANCES FROM ORBITZ!!!
User's recommendation: Answer the *** phone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hilliard, Ohio
I purchased Cancellation Insurance
I purchased cancellation insurance from Orbitz and followed the policy to cancel my flight for Southwest. They instantly gave me a credit instead of a refund.
After speaking to Southwest, Orbitz has my account locked so they can't process a refund. I have a detrimental family emergency and they want doctor records that I can't provide because of HIPAA laws for $157.18.
- There is no pros this company is a con
- Cancellation insurance is for them not the customers
Preferred solution: Full refund
User's recommendation: Don’t Book through Orbitz, they are not Customer Service Friendly
Travel Expert Talks
Travel Tips: Airbnb VS Traditional Renting
Is it safe to rent from local vacation rental owners? What are the pros and cons of Airbnb and VRBO? Mary Branum, a vacation rentals expert, shares her tips on how to look for places to stay, what are the best vacation rentals websites, how to avoid scams during bookings, and what to do if you face some issues.
Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.
San Francisco, California
Flight cancelled itenerh 732871****4618
Called 10 times and you didn't solve my problems. My flight was cancelled and I ask for an alternate flight.
Preferred solution: New flight
User's recommendation: Bad customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
South Haven, Michigan
Paying for seats in advance but not being able to pick them
Be aware that you may or may not get the seats you pay for in advance.
The website offers the option to pay for seat selection but doesn't allow me to select those seats. If I wait till check-in, as suggested, there will be no aisle seats left.
Preferred solution: Seat selection that they bill you for.
User's recommendation: Be aware that these companies want to bill you for something they don't provide.
Alajuela, Alajuela Province
Emergency
A flight was cancelled and a new one had to be arranged immediately. My wonderful orbitz rep-whose name I think is Jamie-handled everything seamlessly, both the new booking and the refund.
User's recommendation: Choose Orbitz!
About
, , , ,
Orbitz is one of 20 brands of Travelport, Inc. The company is headquartered in Chicago IL. It was founded by five major companies (Northwest, American, Delta, Continental, and United) as an online service for customer benefits. Orbitz offers business travels, cruises, vocational packages, as well as comprehensive choice of hotels, car rental services and the like. The company provides 24\7 automated Orbitz TLC alert service, informing its customers about flight delays, gate changes, weather conditions and the like via PDA, pager, mobile phone or e-mail. Orbitz also offers a number of corporate travel management solutions.
Orbitz is ranked 134 out of 3146 in Travel category
USA
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