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Orbitz

Orbitz

www.orbitz.com
What is your customer experience with Orbitz?

Orbitz Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Orbitz has 1.7 star rating based on 540 customer reviews. Consumers are mostly dissatisfied.

  • 29% of users would likely recommend Orbitz to a friend or colleague.

  • Rating Distribution
  • Pros: Easy booking, Price was good, Easy to book.
    Cons: Customer service, Poor customer service, Customer dis-service.

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Media from reviews

Orbitz - Miss information
Orbitz - Lost bookingOrbitz - Lost booking - Image 2Orbitz - Lost booking - Image 3Orbitz - 3 Day (so far) Customer Service Nightmare!Orbitz - 3 Day (so far) Customer Service Nightmare! - Image 2Orbitz - 728284****1262
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Is Orbitz Legit?

Trust Score is
100 / 100

Our analysis shows that Orbitz is legit, safe for consumers to access and is not a scam. www.orbitz.com follows necessary security procedures to protect its users. However, since some issues have been reported, it’s always a good idea to do your own checking of Orbitz reviews to learn more about other consumers' experiences.

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Top Orbitz Reviews

Positive Review

"Was charged for a cancelled trip"

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I didn't realise I was charged in American dollars. They cancelled it and refunded me straight away. Thank you. I cannot afford the price. I would have been...

Critical Review

"Charged twice"

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I booked a reservation for a rental car in Phoenix through Orbitz. I was charged by Orbitz and the rental car company. The amount of the double charge was...

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Edwin H Cfp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Charged twice

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I booked a reservation for a rental car in Phoenix through Orbitz. I was charged by Orbitz and the rental car company.

The amount of the double charge was $24.00.

My itinerary was: 731323****5491. Please issue a refund.

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Loss:
$24

Preferred solution: Full refund

Resolved
Anthony C Ddk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Miss information

Orbitz - Miss information
Updated by user Apr 23, 2025

Company fixed the issue and I have been provided with apology.

Original review Apr 08, 2025

Customer service at the pick-up car area said the insurance doesn't work here, and I need to deposit $16,000 in order to take the car. I don't appreciate that.

View full review
Pros:
  • Good customer service
Cons:
  • Customer service took care of me

Preferred solution: Full refund

User's recommendation: Thank you for Sharif Customer Service he took care of me and use. I still gonna be your customer.

Marilynn Imk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Madrid, Madrid

You messed up booking

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I booked a hotel putting in the exact dates and for some reason it gave an alternative date.I pressed the hotel I wanted and it was the wrong dates. I immediately contacted orbitz and they said there was nothing I could do. No exceptions no refund or change at the same hotel, I keep on trying, the last of the three dates work so I will check in then so I can give the hotel a nasty review, they told me to cancel so they could keep all money, also Orbitz.

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User's recommendation: Stay Away

Susan M Wir

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sydney, New South Wales

Was charged for a cancelled trip

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I didn't realise I was charged in American dollars. They cancelled it and refunded me straight away.

Thank you. I cannot afford the price. I would have been divorced. The phone operator was very helpful.

I was hysterical unable to calm down. The phone operator calmed me down and reassured me that I would be refunded.

She sent me a copy of the refund receipt. I am very very grateful.

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User's recommendation: check that you are paying in your own currency

Tamie D Mpf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I do not qualify for the rental

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I do not qualify for the rental. When I approached the counter and gave them my itinerary number, they didn't have me even listed and I do not qualify for the rental to get the Hertz rental, so now I'm stuck. I need to cancel this reservation so I can get another rental.

View full review
Loss:
$295

Preferred solution: Full refund

Resolved
Mykol H
map-marker Syracuse, New York

Resolved: Change flight

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I am in New Orleans and flew here from Lexington on the 29th. My return flight is June 4.

But even with a severe personal problem, I was not allowed to change my return flight. I know that it was a no change flight, but I hoped there would be an exception for something major.

View full review
1 comment
Guest

You can change whatever you want. Orbitz isn’t going to pay the fee for you.

That’s the airline charging you the fee. If you booked directly with the airline, you could have pleaded your case to them directly.

Anonymous
map-marker Dallas, Texas

Scam in booking

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I went to book a room for three nights in Madrid and put in the right dates. But somehow it showed me alternative dates, I did not triple check, when I got confirmation it was 2 dates before.

I immediately contacted Orbitz and the hotel and they said there was nothing they could do. I imagine they had some sleazy business man figure a good way to make extra money. I will stay there the last night so I can give them an awful review, both the hotel and Orbitz.

I made this booking two weeks in advance, plenty of time. Jim Burnett

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User's recommendation: Stay far away

Cleda Och
map-marker Humacao, Humacao

Best srrvice

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Servico de primera buena atención contesto mis dudas y salí complacido. Bueno bueno buenísimo...nnnuu

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Anonymous
map-marker Chicago, Illinois

Changing dates, I think it must have switched to flexible dates, which you do not see on phone.

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Book a hotel room in Madrid from the 10th to the 13th and when I paid for it, it showed eight through the 11th. Somehow it mustve been a hotel that had flexible dates.

I did not switch it to that.

It just showed it and you do not see it on an iPhone I feel this is a big scam to try and make people pay for nothing. Im disgusted with orbitz

View full review
Anonymous
map-marker Los Angeles, California

Change of booking on orbitz

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I made a booking through Orbitz and put in proper dates for hotel, somehow showed alternative and booked that, I texted and called immediately and only Ai, saying to bad, *** Orbitz and maybe Hotel, what a scam.

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Camia Dmr
map-marker Redmond, Washington

Reservation information

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Cannot contact customer service.no response with phone number provided. Called number 3 times and was identified as Orbitz then immediately disconnected.

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Susan M Wir

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sydney, New South Wales

Was charged for a cancelled trip

I thought it was in Australian dollars. Called straight away.

Getting fully refunded. Thank you.

I was so upset. I cannot afford the American dollars price.

View full review
Darroll Xdf
map-marker Brooklyn, New York

Satisfied consumer

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A travel booking was made through Orbitz.com somehow they had the wrong email address sending the info to thankfully we were able to get things clarified after contacting your service.

View full review

Travel Expert Talks

Travel Tips: Airbnb VS Traditional Renting

Travel Tips: Airbnb VS Traditional Renting

Oct 30, 2020

Is it safe to rent from local vacation rental owners? What are the pros and cons of Airbnb and VRBO? Mary Branum, a vacation rentals expert, shares her tips on how to look for places to stay, what are the best vacation rentals websites, how to avoid scams during bookings, and what to do if you face some issues.

Read full article
Mary Branum
Mary Branum

Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.

Mary N Wka

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Baghdad, Baghdad

My emirates ticket is not issued and it have been 24hrs now

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I have not been issued my emirates ticker it's been more than 24hrs now and the ticket is urgently need in my work place

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User's recommendation: Good

Miranda V Yfy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancelled Flight Unresolved

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Hello,

Regarding the following reservation:

Passenger(s): VARGAS/MIRANDA

Orbitz.com Itinerary Number: 720558****5750

Lufthansa Confirmation Code: 2FW5YJ

Orbitz.com Confirmation Code: BOFUS6

I originally made this booking (for Seattle to Geneva and back, from 12/26-1/3) on June 8 for a total of $710.50.

On 10/7, I received an alert from you that Lufthansa had cancelled the first leg of the trip, from Seattle to Frankfurt leaving on 12/26, arriving on 12/27. They rebooked me on a Seattle to Munich flight leaving 12/27 arriving 12/28.

The main issue is my connecting flight from Frankfurt to Geneva is still booked leaving on 12/27. Obviously, with this combination of flights, I would not make it to my destination of Geneva at all, let alone on 12/27, as originally planned.

I first called Orbitz on 10/9 to amend the situation. I was told by the agent that there were no seats available on Lufthansa flights in the class level I purchased leaving on 12/26, only on 12/27. He said I could get a business class seat, however.

At the time, I declined. I told him I am unable to leave on 12/27 because I already have other travels planned in Geneva starting on 12/28. I additionally told him about my friend I'm traveling with (though she is on a different booking). She had called on 10/8 and was able to get her whole departing flights rebooked to the following:

Lufthansa 7507 operated by United, departs 12/26 SEA at 7 AM, arrives ORD 1:07 pm

Lufthansa 9153 operated by United, departs ORD 3:15 pm, arrives FRA 6:35 AM on 12/27

Lufthansa 5674 operated by Air Dolomiti, departs FRA 9:10 am, arrives GVA 10:15 am

I gave this information to the agent in hopes I could align with my friend's plans.

He told me those flights appeared to be sold out. At this point, he told me he would need to send an email to other airlines to see if they could offer me other seats. He told me the offline team would get back to me by email in the next 3 business days. Just to confirm I heard him correctly, I repeated this back to him and he said yes.

The call also dropped toward the end of the call, but he called me back.

On 10/11, I received an Orbitz email (though signed by the Expedia Customer Team) stating you could process a refund for me on my open status ticket. I was surprised to see this because this request was not what the agent told me he made.

As you can imagine, booking a flight in June for December is much different than booking one in October. Where I paid around $700 in June, if I got a refund and rebooked my entire flight, I would be paying double. That is not something I care to do, nor can do.

This would mean I need to cancel my trip altogether.

I called you all a second time on 10/13 to find out more about the situation and see if it could be resolved with me getting a flight on 12/26. The first agent I spoke to was incredibly rude, condescending, and unwilling to help me. He told me, as before, that all flights on 12/26 are sold out, and there was nothing he could do, that you are a "travel agency" and can't do a lot of things. At this point, I asked to speak to the manager in charge, and he passed me to Mike.

Mike did not ask me any questions other than to confirm my flights, put me on hold for nearly an hour, and then when he returned to give me information, the call dropped again, but this time I did not get a call back.

At this point, I had been on the phone for nearly 2 hours, so decided to try again later.

At this point, I am still booked on the flights Lufthansa gave me leaving Seattle to Munich on 12/27, arriving 12/28 and "connecting" in Frankfurt to Geneva leaving on 12/27. I have been told two times there are no flights I can get on on 12/26. Though, I don't know what Mike was going to tell me.

I am asking for your help in resolving this matter. As stated to the other agents, I am unable to leave on 12/27, as I already have other travel plans booked on 12/28.

Either way, I paid for a flight leaving 12/26, so that is what I should be rebooked on. I understand you are a third party booking agent, a "travel agency," so to speak, and do not have all the controls and access to information as the direct airline might have. That said, you do have connections with other airlines and I can't imagine this type of situation has never come up before.

I also do not want a refund which would force me to rebook flights at a much higher cost, and potentially cancel my trip. I don't believe this is an adequate solution, as I would also not rebook on Orbitz and you all would lose that revenue, as well.

A relationship with a person and travel agency means the agency takes their cut to arrange someone's travel and makes sure they get what they paid for.

In this case, I am not getting that. Please, please, please, can you help me get a flight leaving Seattle on 12/26? There must be other options - requesting Lufthansa put me on a business class seat, finding seats on other airlines (my friend, for example, got moved to a United booking), or offering me different seats at the same rate I paid in June.

Again, I know you all are not able to make all these decisions on your own but I hope you will utilize the relationships you have with airlines to make some magic happen for me. You would not only ensure my trip can actually happen, but you would repair the awful experience I have had thus far with your agency.

Thank you very much for your help.

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Pros:
  • Flight deals
Cons:
  • Literally everything else

Preferred solution: Flights rescheduled to when I need them to be and at the rate I originally paid for!

User's recommendation: Avoid at all costs

Diana S Ivi

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

3 Day (so far) Customer Service Nightmare!

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Orbitz - 3 Day (so far) Customer Service Nightmare!
Orbitz - 3 Day (so far) Customer Service Nightmare! - Image 2
Contains 2 confidential files for company representatives

I have been trying to make a change to an outgoing flight to Europe which is approximately two months from now. I recently noted that my layover is only 45 minutes, which seems way too short to change planes, possibly go through customs, and ensure my luggage makes the new flight.

On the first day, I spent approximately 3 hours on an online chat attempting to make the change. I was disconnected and had to start over twice. The final person assured me that if we got disconnected, they would call me back. Instead, they sent an email (attached) essentially indicating that it was too challenging. There was no callback.

On the second day, I called in and spoke with an agent who discovered that the flights I had tried to secure the previous day were now full or much pricier. I asked to talk to a supervisor and was on the phone with him for approximately 1.5 hours. He (Joaquin) revealed that the new flight would now cost $699, but they would refund me the difference for the flight I was offered at $357. Ultimately, I had a work meeting to attend, and he assured me he would resolve it and call me back. Guess what? He didn't call back and instead sent me a disappointing email (second attachment). I should mention that I did respond to both emails and heard nothing back.

Currently, on the third day, I called the call center and asked to speak with a supervisor. She repeated my flight details about three times (I am VERY aware of the current details) and then informed me that pricing is dynamic and the deal I was promised two days ago is no longer available. I requested that she review the notes and try to offer the deal I was promised yesterday. After about an hour of waiting on the phone, she responded that it would be a full $699 and that the offer I was given the day before was impossible. I asked for her supervisor and she stated that there was none (I very much believe this was a lie as a former call center employee myself).

I knew I would have to pay a change fee, but spending so many hours online and on the phone with a total of 7 different agents, I feel they should have given me a discount on the change or SOMETHING.

All I received for my trouble was a 'sorry'. She also assured me that 45 minutes would be enough time for the layover since the airline sold me the flight. Ha! How I wish it worked like that.

View full review
Pros:
  • Access to payment options
Cons:
  • Unable to make changes
  • Horrible customer service

Preferred solution: Apology

User's recommendation: Use Orbitz/Expedia at your own peril!

About

Related Companies

Expedia, Hotels Com, Travelocity, Vrbo, Hotwire

Summary

Orbitz is one of 20 brands of Travelport, Inc. The company is headquartered in Chicago IL. It was founded by five major companies (Northwest, American, Delta, Continental, and United) as an online service for customer benefits. Orbitz offers business travels, cruises, vocational packages, as well as comprehensive choice of hotels, car rental services and the like. The company provides 24\7 automated Orbitz TLC alert service, informing its customers about flight delays, gate changes, weather conditions and the like via PDA, pager, mobile phone or e-mail. Orbitz also offers a number of corporate travel management solutions.

Orbitz reviews and complaints

Orbitz is ranked 128 out of 2940 in Travel category

Area Served

USA

Payment Methods

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