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Orbitz - Customer Service Hold Time
Thought I was booking through Expedia & it just took me over to Orbitz somehow without my noticing. By the time I did, I was already too far into the reservation to start over. I called them after booking a flight to just cancel the insurance I purchased. The automated...
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Company wrote 0 private or public responses to the review from Aug 03.
Anonymous
Anonymous

I appreciate your responses. I've never really had issues with online bookings before although I normally use a travel agent. But when going through the airline directly costs...

Anonymous
Anonymous

What do you expect? Customer service representatives cost money. You are trying to save money by booking through an online service rather than working directly with the airlin...

2.2
I didn't like
  • Ability to change
  • Non-existent customer service and deceptive advertising
#1320771
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$28,000 of Duplicate Transactions Charged to Credit Card - Orbitz Response - "Just Wait It Out"
$28,000 of Duplicate Transactions Charged to Credit Card - Orbitz Response - "Just Wait It Out"
Last night, my wife and I attempted to book a flight for an upcoming trip for 6 members of our family using Orbitz.com. We entered all of the information for each and every passenger, then hit submit to process the payment with our credit card. We then received an...
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Company wrote 0 private or public responses to the review from Dec 04, 2016.
Anonymous
Anonymous

I will never work with them and so glad you posted. Hope it all works out for you. Sorry you had to go through this!

nvm
bmr32809

Update:Still no resolution from Orbitz.com customer service team or executive office. I was unable to proceed with various purchases this weekend due to this negligence by Orb...

5.0
I didn't like
  • No refund for their mistake
  • Poor website booking program
  • Lack of customer service
#966590
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Orbitz Theft
April 19th I booked a ticket through orbitz.com plus travel protection for the dates of April 29th through May 2nd from Aruba to Miami on the Surinam Airways flight. April 29th at the gate, they announced that the flight had been cancelled. I called Travel Protection...
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Company wrote 0 private or public responses to the review from May 02, 2016.
3.0
Oranjestad, Aruba
I didn't like
  • To be lied to
  • Customer service
  • Near useless website
#840396
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Orbitz - Flight Booking Review from Houston, Texas
Orbitz left my minor child stranded in an airport and refused to assist in finding another flight. I was on the phone with a condescending Indian woman who suggested my child spend two days at the airport for the next available flight. This was not the result of a...
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Company wrote 0 public responses to the review from Aug 02, 2015.
Orbitz
Orbitz

Hello, My name is Luisa, and I am part of the Orbitz Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us at ...

1.0
#676020
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Orbitz - FREE cancelation on hotels is a hoax
I knew I was going to DC this weekend but was hoping to stay at my brother's. But he hadn't invited us yet. So we decided to book a room that had FREE cancellation so in case he did invite us then we could stay with him. He invited us last night. So today I want to...
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Company wrote 0 private or public responses to the review from Dec 19, 2013.
Orbitz
Orbitz

Hello, My name is Shalon, and I am part of the Orbitz Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us a...

#465096
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Orbitz booked hotel pigpen -aka Ocean Surf Hotel
We arrived at Ocean Surf Hotel in N.Miami Beach, FL. It was so filthy, damaged--like room door did not close, torn carpet (see picture), MOLD,food on greasy bedside table. We left after looking at 2 disgusting rooms, called Orbitz and told them what happened. Several...
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Company wrote 0 public responses to the review from Jun 13, 2013.
#418374
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Orbitz - Worst service ever
Orbitz - Worst service ever
Orbitz - Worst service ever
I recently went to hawaii and booked through Orbitz, I got the car hotel and flight package for $1680 and was told Id get a room with a one bed microwave, fridge and ocean view for me and my girlfriend. We get a 2 bed city view room with a fridge. Already upset we stay...
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Company wrote 0 private or public responses to the review from Sep 28, 2012.
Anonymous
LOLster

why the people always gets scared of the blood you know people goes to the hotels to *** just request to have something cleaner stop crying baby

Orbitz
Orbitz

Hi, AustinPissed, This is Robert, and I am part of the Orbitz Customer Relations team. I am sorry for the disservice from Orbitz. Please forward the Orbitz Record Locator t...

#348403
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