filters
state:
Show
city:
Show
product:
Show
Orbitz - Customer Service Hold Time
Thought I was booking through Expedia & it just took me over to Orbitz somehow without my noticing. By the time I did, I was already too far into the reservation to start over. I called them after booking a flight to just cancel the insurance I purchased. The automated...
Read more
Anonymous
Anonymous

I appreciate your responses. I've never really had issues with online bookings before although I normally use a travel agent. But when going through the airline directly costs...

Anonymous
Anonymous

What do you expect? Customer service representatives cost money. You are trying to save money by booking through an online service rather than working directly with the airlin...

2.2
I didn't like
  • Ability to change
  • Non-existent customer service and deceptive advertising
#1320771
Reply to reviews
Booked Jamaica Inn Jamaica for Auguat 23 through August 28, 2018. upon arrival to hotel staff told us under 10 years old is not accepted on property. After an hour talking to staffs and managers trying to see if an exception could be made we weren't getting any where....
Read more
#1350872
Reply to reviews

Orbitz SUCKS, Booked Flight, Hotel & Car Via Orbitz. Had a four night stay in Flagstaff A.Z @ Quality Inn.Had to leave after 2 days , The room was just dirty. Front desk told me to get refund from Orbitz. Just getting run around from Orbitz. They said they paid hotel...
Read more
h.kitchener
h.kitchener

Now you see why booking travel and lodging, etc. with these third party outfits like Orbitz and others is a very bad idea. Book direct with the airline, hotel, etc. and when/i...

2.1
I didn't like
  • Refund policy
#1350908
Reply to reviews
Show

Orbitz - Well, i cancelled my flight ticket to Madrid

Well, i can not comunicate to customer service to known why was not refund part of my cancel flight ticket !???
2.7
Details
Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1291562
Reply to reviews
Show

Orbitz - Receiving a credit back takes weeks

I rented a car, and cancelled within 5 minutes after my card was authorized. It takes us to 15days first r your credibility t to be returned.
#1278858
Reply to reviews
Show

Orbitz - Bad service

I booked a flight on 06-03-18 and they charged my debit card twice and put my last name for my first name and told me they could not correct it the airline had too wich was not true, finally i got it corrected after being on the phone for 2 hrs. I will never use orbitz again.
#1274512
Reply to reviews
I booked 4 flight tickets than call for Flight date changed , they charged me for the change .than 3 days later I am getting email that my booking was cancelled because of Orbitz agent wrong documentation of the reservation. So with no reservation and tickets I asked...
Read more
1.0
#1264114
Reply to reviews
I cancelled the trip within 24 hours of their courtesy cancellation policy because my granddaughter could not go on the trip she was a baby 9 months old and had ear infections and now needed tube surgery immediately so the doctor said no flying so I cancelled the trip...
Read more
#1231515
Reply to reviews
Orbitz has you pay for Travel Insurance (through AIG) - But refuses to refund if you are sick and even if you cancel over 48 hrs in advance!! This IS a B.S. rip off! Given my A-Fib and prior stroke, I took out travel Insurance on Orbitz! A few days prior to the trip,...
Read more
Anonymous
Thom G

I always go directly to the travel insurance provider and not thru Orbitz because the provider will be the party who pays your claim. Orbitz wont help. GENERALI www.general...

1.8
I liked
  • Convenience
I didn't like
  • Service and insurance
#1173200
Reply to reviews

Contact Orbitz

Mailing Address:
Orbitz, LLC
500 West Madison Street, Suite 1000,
Chicago, Illinois 60661
United States
Phone:
(312) 279-7740
More
Contacted customer service and after an hour they called the host airline and basically if the dates are not identical I cannot get to use the refund. My date was April and I need an August date, but since I booked a flight to fly out on April, I have to use the refund...
Read more
1.0
I liked
  • Easiness
I didn't like
  • Lack of response to fix issue
#1181018
Reply to reviews