I recently had a horrible experience with Orbitz. I was booking a vacation for myself, and my family who lives in another state.
I was on the phone for three and half hours with the Orbitz rep. The booking took forever. The Orbitz rep keept telling me her system was down. The initial price she gave me kept going up due to the apparent "downed system." She initially quoted me at a total of 3,900.00 when it was all paid for and I received my receipt the total was 4, 656.00 much more than what I was told.
I believe Orbitz engaged in an illegal switch and bait. When I called back to caned, they were reluctant and it took another hour and half.
They did not cancel all the items and I needed to call back the next day. I will never go back to Orbitz again nor would I ever recommend them to anyone.
Product or Service Mentioned: Orbitz Vacation Package Booking.
Reason of review: horrible experience.
Preferred solution: Full refund.
I didn't like: Illegal switch and bait.