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Got asked to answer a survey on recent hotel stay through Orbitz. Had no email confirmation, no email update closer to stay, no correspondence. At end of weekend of expected stay I received a survey about how was my stay? Have tried to contact Orbitz with no success,...
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I didn't like
  • No update correspondence on reservation
  • No email confirmation of reservation
  • Poor data handling
#1162121
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Booked a hotel with Orbitz, when I got to the hotel I gave the receptionist a copy of my reservation made though Orbitz. When the credit card invoice arrived I was double charged , once by Orbitz for $201 and once by Holiday Inn for $164. I called Orbitz to see why...
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1.0
I didn't like
  • Being lied to
  • Unreasonableness in no refunding
  • Customer service
#943700
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I booked an iceland air flight for my family(my husband, son and I) and misspelled my son's last name. When I realized the mistake I called orbitz to correct it, the first time the rep said they werent able to contact Iceland air, after putting me on hold for 32...
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#841408
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Hello my name is Herman Tucker I am writing you again to inform you of the travesty committed against me and my family by Orbitz. Orbitz has taken my money for a flight that I cannot use and refuses to give me a refund and they asked for an additional two or $300 to...
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Orbitz
Orbitz

Hi Herman, My name is Lynne; I'm a member of the Orbitz Customer Relations Team. If you'd please email us at socialnetwork@orbitz.com, I'll be happy to review your concern fu...

Orbitz
Orbitz

Hi, Herman, This is Robert, and I am part of the Orbitz Customer Relations team. I am sorry for the disservice from Orbitz. Please forward the Orbitz Record Locator to us a...

#415604
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I booked a flight in March for a flight in June with Orbitz. I took the flight insurance option due an existing medical condition with my back that requires pain killers 24 hours a day out of fear if things got worse I wouldn't be able to fly. I paid for the trip and...
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Orbitz
Orbitz

Hi, Anonymous, This is Robert, and I am part of the Orbitz Customer Relations team. I am sorry for the disservice from Orbitz. Please forward the Orbitz Record Locator to u...

#407651
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Had to make changes to a flight reservation. Was on the phone with a representative for 2 hours. The "representative did not listen to what I wanted, assigned flights that I did not ask for. I don't she was very well trained. Not entirely sure that she knew how...
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Orbitz
Orbitz

Hi, My name is Sabrina, and I am part of the Orbitz Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us a...

#353142
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When booking reservations on Orbitz, the system for some reason duplicated my reservations. I called Orbitz and the gentleman told me the system had made an error and assured me that all my reservations had been cancelled. I then booked my tickets with a real travel...
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Orbitz
Orbitz

Hi, Mlmallor, This is Robert, and I am part of the Orbitz Customer Relations team. I am sorry for the disservice from Orbitz. Please forward the Orbitz Record Locator to us...

#349368
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booked on monday with orbitz for hotyel in Waco. needed to ship urgently to the hotel so I could pick up an item on the trip called the hotel to confirm the address this morning and they had no record of my reservation. Called Orbitz, they said they sent it but would...
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Anonymous
Kristi

Hi, My name is Kristi and I am contacting you from Orbitz Customer Relations. If you could e-mail me your email address for your Orbitz account and record locator to customerr...

#251166
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I had to change my reservations with Orbitz. When I called them, they could not access Jan 2 2012 for my return flight, so they had to contact Airtran...that was NOT my fault....but still, I got nailed with a 15.00 ADDITIONAL CHARGE, ON TOP OF THE 90.00 by ORBITZ, and...
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Anonymous
Orbitz Customer Relations

Hi Maryl, I am contacting you from Orbitz Customer Relations. If you could e-mail me your Orbitz record locator to customerrelations@Orbitz.com, I will be glad to review y...

#250109
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Contact Orbitz

Mailing Address:
Orbitz, LLC
500 West Madison Street, Suite 1000,
Chicago, Illinois 60661
United States
Phone:
(312) 279-7740
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Orbitz has the worst customer service ever. I recently scheduled a hotel for a trip to Baltimore. The reviews they had on the main page for this hotel were not great but not too bad. After I booked and I went and read all the reviews and realized that I had made a...
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Anonymous
Orbitz Custoner Relations

Hi, My name is Shalon with the Orbitz Customer Relations Team in Chicago. I saw your post, and would like to assist. Can you please email to me your Orbitz record locator, ...

#205818
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