Not resolved

Basically I booked a round trip trip to Italy through orbitz. 3 of the 4 flights are correct. At time of purchase I have a print out showing the flight time I thought I was booking. When I received the confirmation email the flight time had changed, but I hadn't checked the email till a month later because I had the print out confirming my time. When I logged onto orbitz to book my seats, I was shocked to see what time I was flying. Because it was well past the 24 hour window I couldn't cancel or change the flight. Though they said they would change it for a nice small fee of $500.

Calling customer service they were almost borderline rude, or just very incompetent. I tried to to explain my situation over and over again but they said there was no mistake and that the flight never changed. I said that I agreed it probably didn't change, but they had made a mistake when they advertised the flight. They denied that this was possible and that the flight had always been at that time. I asked how it was possible I had a print out saying differently, but they said this made no difference because the flight had never changed.

While my trip isn't ruined, my last day of travel is going to be a nightmare and we will have to revise the last night of our trip. I am so disappointed and can't believe how poor the customer service was dealing with orbitz. I have booked over $10,000 worth of flights through orbitz since I stared traveling 10 years ago, but will never use this site again! Also the manager rudely said that the only thing they could do to help is change the flight for $500. They just lost a customer. I told the manager this and she seemed to care less. A very poor company.

I recommend no one use this site again!

Review about: Orbitz Flight Booking.

Had an Experience with Orbitz?

Write a review


Terms of Service
Post Comment

You May Also Like

$28,000 of Duplicate Transactions Charged to Credit Card - Orbitz Response - "Just Wait It Out" Orbitz "Last night, my wife and I attempted to book a flight for an upcoming trip for 6 members of our family using We entered all of the information for..." Read more Another Airbnb debacle-:Mediator" Rafael does not know the meaning of the word mediate or what the "Guest Refund Policy" says. Replay of incompetent Kevin T. Airbnb "I called Airbnb to let them know that I had a signed contract with Ms. Ponga which superseded theirs and any dispute was to be handled my the American Arbitration..." Read more Airbnb does not protect the consumer Airbnb "Early September I booked "Cozy apartment in the heart of Fremont" in Seattle, through Airbnb. Arrived for a late check-in, discovered the place was filthy. Because of the late hour,..." Read more Boycott Makemytrip, they are making the people of India a fool. MakeMyTrip "Guys, you need to start boycotting this website, they are just scamming everyone, I have been using them from over 8 yrs and last week I realized that I have..." Read more Wayfair - Misleading advertising Wayfair "Wayfair posted an ad on Yahoo Canada listing a ShelterLogic product at 204.99 When I clicked on the link the actual product was $310.99 When contacted they suggested the add..." Read more Coaster Furniture - Damage Head board Coaster Furniture "I purchase the Felicity Collection item # 300345Q Queen bed from American Furniture Outlet on 1233 Sand Lake Road Orlando fl 32809 I received my furniture September 15th 2017 I..." Read more O2pur - Got it opened box filled halfway i charged but was green so it meant ready and it worked for 2hours and battetry dead permanet O2pur "i only wlsh for a refund but thats not gonna happen and now i have to pay 39 plus yer appreciated fuk cards i cant do *** online wrecked credit..." Read more I need help my roblox account was hacked my accounts name is zooingcar34 Roblox "i called you guys about it but need my account back it was i am the owner and my name is joshua josiah valbert and my roblox account is..." Read more